Sorenson Communications is seeking qualified ASL/English interpreting trainees to participate in a temporary employment and training opportunity. The Pathways Program is designed to help prepare trainees for possible future employment in Video Relay Service interpreting at Sorenson Communications. Temporary trainee positions are available in centers throughout North America.
Essential Duties and Responsibilities
Effectively interpret between American Sign Language (ASL) and spoken English;
Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements;
Demonstrate full compliance with Pathways and Sorenson Communications standards and policies, FCC regulations and the RID Code of Professional Conduct;
Demonstrate full compliance with Sorenson Communications customer service guidelines;
Demonstrate full compliance with Pathways and Sorenson Communications attendance policy;
Accurately and fully complete all program requirements and activities, assigned tasks/duties, projects, paperwork, and homework by due dates and within approved guidelines;
Fully participate in all program elements, including but not limited to: program and mentor meetings, trainings, interpreting activities, skill development activities, mock and sandbox interpreting, observation, and supported/supervised interpreting, assessments, etc. by due dates and within approved guidelines;
Demonstrate the ability to maintain a flexible work schedule, in order to meet the demands of the Pathways Program and the VRS industry;
Possess the ability to quickly learn and implement new skills and knowledge as well as adapt to new and changing technologies;
Work effectively in a team environment; receive support from and provide support to colleagues;
Possess the ability to work effectively in an environment with oversight that may include, but is not limited to: call monitoring, mentoring and evaluations/assessments;
Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment;
Enhance interpreting skills through continued education training;
Demonstrate willingness and ability to complete additional duties and assignments on an ongoing basis; and
Satisfactorily complete benchmark requirements established by the Pathways Program for the duration of the employment term.
High School Diploma or equivalent
Completion of at least one pre-requisite:
Completion of COMPASS Program with SVRS recommendation;
Completion of Sorenson New Hire Screening with SVRS and/or Pathways recommendation.
Other General Requirements/Additional Notes
Sit for extended periods of time at a desk using computer and video equipment while processing VRS calls or completing program requirements
Communicate, participate in meetings, mentoring, and training in ASL
Interpret in ASL and spoken English for extended periods of time
Possess the ability to work in a variety of environments and lighting arrangements, fully understanding that video relay work must be structured to present the interpreter in the best physical light possible.
Fast paced, dynamic, highly regulated environment in a Sorenson VRS Center
An area designated by the center director that is free from noise or distractions with access to a company computer (training laptop, PD station, etc.) with a webcam and internet capabilities
Customer service focused
Academic focus with technology to enhance skills and knowledge related to interpreting, and interpreting related topics
Collaborative and supportive
Regular and predictable attendance required.
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential tha