Pathfinder Site Manager

USO Lakewood , WA 98499

Posted 7 months ago

For over 75 years, the USO has been the nations leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todays USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Pathfinder Site Manager is responsible for successful management and delivery of USO Pathfinder transition services at one or more USO locations.

Principal Duties and Responsibilities (*Essential Duties):

  • Manage day-to-day planning, delivery, and evaluation of USO tools and resources designed to meet the needs of transitioning troops and their families, ensuring a cost-effective, safe, welcoming, well-maintained, and customer-friendly environment.*
  • In coordination with internal Marketing & Communications resources, design and distribute marketing materials across multiple channels in order to raise awareness of local USO programs and services.*
  • Conduct needs assessments and compile performance metrics related to the delivery and quality of USO transition services. Recommend introduction, revision, expansion, and/or termination of programs, services and events based on results. Direct and implement suggested and/or required changes.*
  • Maintain coordinated network of public and private service providers, ensuring compliance with contractual obligations (i.e. MOU/resource sharing agreements) as well as USOs operating standards, policies and procedures. Assist with development of new and existing working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.*
  • Lead, manage and mentor Scouts and volunteer workforce, ensuring staffing levels are consistent with service delivery standards. Perform assigned duties in the absence of Area Director.*
  • Other duties as assigned.

Job Specifications:

  • Bachelors Degree in Business, Industrial/Organizational Psychology or related field.

  • 5+ years work experience in a management role, including 1+ years in a supervisory capacity for a not-for-profit, military, multicultural and/or global organization. Prior service as an active duty or family member of the U.S. Armed Forces preferred.

  • Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, Veterans Administration, and other compatible public and private services available within assigned geographic service area. General awareness of effective marketing & communications techniques.

  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.

  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.

  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.

  • Working knowledge of basic business and accounting functions including project management and budgeting.

  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.

  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Salesforce.

  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid drivers license.


  • This is a full-time position located at Joint Base Lewis McChord, WA.

  • Preference will be given to candidates local to the job location. No relocation assistance is provided.

  • Resume is required for full consideration.

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Pathfinder Site Manager