Pastry Sous Chef

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It's more than a job, a guest experience, or a business investment. Together, we are making a difference in people's lives. ~Tony Davis, President

As a member of our hospitality team, the primary responsibility of a Pastry Sous Chef is to provide effective leadership and supervision to the pastry operations and staff by providing guidance, training, and support. This role plays a critical role in assisting the Pastry Chef by ensuring the consistent delivery of high-quality pastry products across all food preparation areas, including banquets, room service, restaurants, bar/lounge, and the associate cafeteria. This role works closely with the Food and Beverage management team to continuously improve guest satisfaction, manage food costs, and maintain profitability while ensuring the highest ingredient sourcing is used to enhance the dining experience and maintain a competitive edge.

• Diligently oversees pastry kitchen operations, ensuring unwavering compliance with Food & Beverage policies and elevated standards.

• Strategically plans and manages food quantities and plating for banquet functions, consistently delivering exceptional guest experiences.

• Provides essential support to the Executive Chef and Sous Chef, fostering a well-coordinated and efficient kitchen environment.

• Demonstrates a keen eye for detail, maintaining superior product quality, captivating presentations, and exquisite flavors.

• Upholds meticulous food preparation, handling, and storage standards, placing utmost emphasis on safety and hygiene.

• Ensures strict adherence to local, state, and federal regulations (OSHA, Serve Safe or Steritech, Health Department), creating a secure and compliant culinary space.

• Proactively implements effective food & beverage portion and waste controls, optimizing resources without compromising on excellence.

• Embraces and enforces Marriott's Safety Standards, creating a safe and accident-free workspace for the culinary team.

• Actively engages in ongoing research and testing of new food products, in alignment with Company initiatives and innovative culinary practices.

• Expertly maintains and updates all standard recipes, ensuring consistency and excellence in every culinary creation.

• Provides comprehensive training to the kitchen staff on menu items, ingredients, and preparation methods, empowering a skilled and knowledgeable team.

• Operates and maintains department equipment with precision, promptly addressing malfunctions for uninterrupted kitchen operations.

• Demonstrates budget-consciousness while managing associate uniforms, supplies, and inventories, maintaining high-quality standards.

• Regularly reviews staffing levels to meet guest service demands and exceed financial objectives, ensuring seamless kitchen operations.

• Exemplifies professional etiquette during interactions with guests, vendors, community, and company representatives, fostering exceptional guest relations.

• Conducts comprehensive safety training for associates, emphasizing loss prevention policies for a secure and accident-free culinary environment.

• Prioritizes guest satisfaction, actively seeking service improvement, and swiftly resolving guest concerns or complaints.

• Fosters a culture of open communication with associates, valuing feedback and promptly addressing concerns with attentiveness.

• Ensures associates receive cross-training, promoting versatility and excellence in daily kitchen operations.

• Upholds strict adherence to required food and beverage handling and sanitation certifications for associates, maintaining impeccable safety standards.

• Engages proactively in sales strategy meetings, anticipating service and staffing needs to elevate guest experiences.

• Demonstrates a deep understanding of the department's financial impact on the overall hotel, diligently working to achieve or exceed budgeted goals.

Our Benefits Include:

Comprehensive Health Insurance - Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance

401K with Company Match

Employer Paid Life Insurance

Complimentary Employee Assistance Program

Paid Time Off to include Vacation, Personal, Sick, & Holidays

Discounted Hotel, Spa, Golf, Retail, and Food & Beverage

Tuition Reimbursement Program

PCH University & Professional Development Series

Associate Referral Program

Lakewood Country Club Membership

Incentive Eligibility

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!