Passport Acceptance Agent (Hourly City Worker) (20479471)

Ventura County

Job Type

Part-Time

Close Date

3/22/2024 at 5pm

Salary

$18.50-$18.50 Hourly

Additional Questionnaires

Pre-qualification and Supplemental

About Thousand Oaks

At the City of Thousand Oaks, we're not looking for people who just want a job. We're looking for partners in building our future and community. Our team is passionate about delivering exceptional customer service to our residents and colleagues. We do this through a collaborative team environment rooted in service, innovation, and excellence. We are committed to a culture of engagement, career development, and purpose.

Regardless of where you are in your career, we have a path for you to thrive on.

Additional perks:

• competitive pay and benefits

• strong commitment to your professional development

• flexible work environment and schedules (hybrid, 9/80, 4/10)

• Public Service Loan Forgiveness (PSLF) eligible employer

View all openings

Share

Please review the special instructions before applying for this job opportunity.

Apply for Job Interested

Location

Thousand Oaks Library / Newbury Park Library

Description

Position Highlights:

• Join a dynamic Library Services Department that delivers extraordinary service

• Opportunities to engage with the community and affect positive changes

• Work in a collaborative and collegial environment

The City of Thousand Oaks is seeking a customer service and detail oriented individual to assist members of the public who are applying for United States Passports. Agents are responsible for assisting with the application process, including accepting and verifying required documents, and processing appropriate payments.

Passport Acceptance Agents will perform general administrative and clerical duties including typing, filing, and variety of records management duties. The ideal candidate should have exceptional customer service skills, be able to answer general questions, and effectively interact with a wide range of individuals and groups.

Per the requirements of this position, candidates must be:

• 18 years of age or older
• a United States citizen/US non-citizen national
• free from criminal convictions, including misdemeanors

Successful candidates will be required to satisfactorily complete the online Passport Acceptance Agent course and pass the online exam within two weeks from the date of hire. Passport Agent will be allowed two (2) attempts to pass the online exam.

Job Video Link URL:

https://www.youtube.com/watch?v=yHWOYPo4vs0

Ideal Candidate

The ideal candidate should possess:

• Demonstrated ability to provide consistent, high quality customer service to all members of the public

• Outstanding organization skills and efficiency

• High attention to detail and accuracy

• Excellent interpersonal, written, and verbal communication skills

• A valid Class C California Driver's License

• A high school diploma, or equivalent

• Bilingual skills (Spanish) a plus

• Flexibility to work varying shifts, including evenings and weekends

Hours for this position are approximately 12 to 15 per week.

Appointment hours are Monday - Thursday, 10:00 am to 5:00 pm. Work hours may extend to 5:30 and will vary based on operational needs. This position requires availability during library operating hours, and flexibility to work evenings and weekends as needed. Passport Agents may work at both the Thousand Oaks Library and Newbury Park branch.

Special Instructions

FILING DEADLINE: The deadline to submit an application is Friday, March 22nd. Applications and supplemental questions will be reviewed on an on-going basis. Please note: the recruitment may close without notice at any time.

SUPPLEMENTAL QUESTIONNAIRE: Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.

Additional information about the City is available on our website at www.toaks.org.

For additional information or questions, please contact Human Resources at (805) 449-2144.

REASONABLE ACCOMMODATION: The City of Thousand Oaks makes reasonable accommodation for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.

VETERAN'S PREFERENCE: In order to qualify for Veteran's Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.

The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.