Passenger And Traffic Coordinator (Alaska Railroad)

PURPOSE OF POSITION:  Responsible for managing vehicle traffic flow and safe passenger movement during cruise ship days and maintaining physical and directional implementations such as chalking, cones, barriers, directional signage, vegetation mitigation and other.   Assists with vendor access and setup and helps to safely direct more than 200,000 incoming passengers to the appropriate mode of transportation.

Duties and Responsibilities:Coordinates daily operations with the Seward Port Managers to ensure that vehicles, freight traffic, and passenger traffic move smoothly and safely through the terminal, main drives, pedestrian pathway and uplands.

• Coordinates with ongoing construction and freight traffic to ensure traffic patterns are not conflicting with other terminal operations.

• Ensure traffic barriers, chalked lines, and directional signage are up to date and reflect the daily traffic flow.

• Direct and control pedestrian flow at crosswalks, provide directions to passengers as needed and manage customer lines when necessary.

Assesses the safety and security conditions in and around the terminal reserve including passenger dock and terminal.  Reports conditions to Port Managers and provides clean up or coordinates addressing item identified.

• Other duties to support passenger and freight traffic flow as assigned by the Seward Port Managers.

FACTOR 1:  Technical and Operational Knowledge

Requires knowledge of passenger operations and directing safe movement of pedestrians.  Ability to coordinate with multiple entities and drivers to ensure smooth and safe traffic flow and passenger flow in the terminal operating area.

Knowledge and experience in problem solving and conflict resolution between multiple parties.   Exercises sound judgment in making critical decisions.

FACTOR 2:  Analytical Skills and Impact

Ability to make critical decisions, to analyze complex information, identify problem areas, and to develop plans to address identified issues.  Coordinates traffic flow between contractors, passengers and various transportation providers.

FACTOR 3:  Supervision and Control

The incumbent has no direct supervisory responsibilities.  Provides oversight and direction to transportation providers, railroad, and passenger personnel.  Manages and evaluates traffic patterns, pedestrian travel, and contractor movement in the terminal operating areas.

FACTOR 4:  Communication

Must be able to communicate effectively, verbally and in writing. Contacts are made mostly in person, and via telephone and email with ARRC employees, ARRC tenants, permit holders, personnel in private business and government agencies, and the general public.  Contacts are made for the purpose of coordinating continuously changing traffic patterns and operations.

FACTOR 5:  Working Conditions 

Majority of work will be performed outdoors in all types of weather conditions. Some work may be performed inside the terminal building and in an office environment.

 Some light lifting may be required, up to 50 lbs.  Requires the ability to travel for a few days at a time and be able to provide own local transportation.Education Requirements

High school graduation or GED equivalent.

Work Experience

Experience in managing and communicating with multiple entities is a requirement. Knowledge of the local community including its history and attractions is preferred.

Certification/License Requirements

Must have a valid driver's license.

Ability to obtain a TWIC card.

Preferred Qualifications

Holds a valid and active TWIC card.

Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time.

Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

IF you are select for an interview, then you MUST be able to submit a copy of a current drivers record that reflects the past three (3) years of driving history.

The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords

Alaska Railroad Human Resources Department

E-Mail: arjobinfo@akrr.com

Phone:  907-265-2220

Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500

Street Address: 327 West Ship Creek, Anchorage, AK

Fax Number: (907) 265-2542

Alaska Railroad Corporation is an equal opportunity employer

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

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