Part-Time Teller (20 Hours) - Capitola Branch

Citigroup Inc. Capitola , CA 95010

Posted 1 week ago

  • Primary Location: United States,California,Capitola

  • Education: High School Diploma/GED

  • Job Function: Sales

  • Schedule: Part-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19010048

Description

Position Summary:

The Teller role is a critical position for selected branch teams in helping the branches achieve its sales, service and operational goals. The Teller 2 creates and develops a positive relationship with Citi's clients and delivers solutions by identifying referral opportunities for new products and services based on the customer's financial goals.

The Teller performs efficient and accurate banking transactions while:

  • Communicating clearly with clients

  • aking clients feel appreciated

  • Making it easy to do business with the bank

Position Responsibilities:

  • Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi

  • Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing

  • Listens carefully to the client and willingly assists with any questions or problems the client has

  • Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed

  • Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well

  • Effectively executes all service and referral routines to deepen client relationships

  • Adheres to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)

  • Continuously learns new and existing products through sales aids (features, benefits, fees, etc.)

  • Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions

  • Proven track record of client-centric service (KDS for internal candidates)

  • Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed

Qualifications

  • Retail/sales experience preferred

  • Ability to assist customers and provide effective on-the-job coaching to other staff members

  • Sales, cashier or other money-handling experience desired

  • Proven cross-sell experience

  • Excellent verbal and written communication skills

  • Analytical and problem solving B77

  • Basic computer skills

  • 12 months cumulative work experience in a role of similar scope and responsibility preferred

  • High school diploma, GED or equivalent relevant experience

Additional Responsibilities with Increased Authority:

The Teller position may include granting all authorities of an officer (with the exception of specific restrictions) or granting specific authority(ies) only to perform officer functions that allow for greater efficiency and flexibility of the branches.

Required Criteria for Granting Increased Authority:

  • Minimum of one year operational experience with Citibank or comparable experience

  • Satisfactory or better rating on performance appraisal - not on any form of documented formal or final corrective action

  • Successfully completed the following training (as applicable to the granted authorities)designed by the Learning and Development team:

  • Classroom training:

  • Assistant Branch Manager Basics

  • Audit Basics

  • CitiBusiness Account Documentation

  • Web-based training:

  • Overdraft Decision Making, pre work only

  • ABC's of Funds Availability

  • Adheres with all restrictions that apply to all Increased Authority Tellers - as outlined in Source 2.0 - (which cannot be waived for any reason)

Note: External Teller candidates will be required to submit a Video Interview to complete their application


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller Part Time Santa Cruz Ca Monterey Bay Market

Jpmorgan Chase & Co.

Posted 1 week ago

VIEW JOBS 3/13/2019 12:00:00 AM 2019-06-11T00:00 Teller - Part Time - Santa Cruz, Ca. - Monterey Bay Market Req #: 190025761_2 Location: Capitola, CA, US Job Category: Branch Banking Job Description: At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase. Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. Tellers who are successful in making referrals may be eligible for monthly incentives. Job Description: As a Teller at Chase, you will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products and proactively helping them access that technology via multiple self-service ways. This will allow our customers to bank and invest when, where and how they want. The minimum hourly rate for this job is $16.50 per hour. Responsibilities: You'll contribute significantly to the success of the branch and helping customers by: * Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase * Having a passion for helping customers and making clients feel appreciated * Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels Desired Skills: * Delivers exceptional customer experience by acting with a customer first attitude * Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers * Strong desire and ability to influence, educate and connect customers to technology * Help build relationships with customers by connecting them with team members who can help them address their financial needs * Excellent interpersonal communication skills * Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements * Minimum 6 months of customer service experience required * High school diploma or GED equivalent required * Ability to pay close attention to detail and time management * Ability to work branch hours, including weekends and some evenings * To be considered for this role, you may be required to complete a video interview powered by HireVue Jpmorgan Chase & Co. Capitola CA

Part-Time Teller (20 Hours) - Capitola Branch

Citigroup Inc.