United Bank is currently seeking a part-time (20 hours per week) Sales and Service Specialist for our busy branch located on Ellington Rd in South Windsor, CT. The Sales and Service Specialist is primarily responsible for providing an exceptional customer experience, proactively deepening and retaining customer relationships and to process teller transactions and service requests accurately and efficiently in accordance with established United Bank policies and procedures.
Sales and Service Specialist:
Maintains the utmost flexibility while recognizing and responding to the most appropriate times to perform both the teller role and the service-and-sales role.
Functions as a scheduled Service Specialist or Teller during times that the branch experiences greater volumes of customer traffic as well as to compensate for the planned or unplanned absence of a team member.
Seeks to delight our customers by providing a best-in-class customer experience.
Is quick to serve, provides undivided attention, and ensures accuracy in processing transactions in an effort to meet customer needs.
Helps deepen and retain customer relationships by identifying consumer and small business customers' needs and creating interest in appropriate value-added financial products and solutions.
Educates customers on self-service options and other United Bank customer benefits.
Understands United Bank's policies and procedures and processes transactions in accordance with these guidelines.
Acts with a high level of integrity, adhering to United Bank's Code of Ethics while protecting customer and bank information.
Creates a positive team environment by demonstrating United Bank's cultural attributes and models key customer experience behaviors during each customer interaction.
Required to work weekends and/or extended hours. Regular, reliable attendance is critical.
Accepts and completes consumer and equity loan applications in compliance with Bank policy and State and Federal laws. Performs pre-qualification analysis. Monitors loan approval process; serves as liaison with customers. As required by the SAFE Act, must become a registered NMLS user.
Builds, retains, and deepens relationships with all branch customers by uncovering customer needs and referring appropriate products and solutions in an effort to achieve individual and team sales goals.
Resolves complex service issues or refers them to an appropriate team member to guarantee customer satisfaction and retention.
Executes basic sales activities while referring more complex requests (e.g. small business accounts or loans, mortgages, etc.) to a team member with more in-depth expertise.
Processes customer transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Builds customer loyalty through courtesy and friendliness, including addressing each customer by name and thanking the customer for their business.
Demonstrates a sense of urgency to meet customer needs while maintaining complete focus on deliver exceptional customer experience.
Understands and lives United Bank's cultural attributes, as well as demonstrate personal integrity to our work by upholding high standards of ethical and professional conduct.
Contributes to a positive workplace environment that helps motivate and inspire the branch team to strive for greatness.
OTHER FUNCTIONS of the POSITION:
All employees are subject to the requirements of the United Bank BSA Program. An employee's role with United Bank determines which parts of the program apply. However, all employees are responsible for reporting suspicious activity identified in the course of their work, and all employees are responsible for the timely completion of mandatory compliance training assigned, such as BSA and OFAC.
The above duties may not be all-inclusive. The incumbent may be asked or required to perform other work as time and abilities allow.
Proven effective customer service skills.
Effective verbal communication skills.
Demonstrates and lives United Bank's cultural attributes.
Demonstrates a strong desire to be successful.
Computer experience desired.
Bilingual skills, as required.
Cash handling experience desired
Knowledge of banking products and solutions desirable
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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United Financial Bancorp