PT SALES CONSULTANT
Location: Kansas City (relocation options available for out of area candidates)
At City Club Apartments, we are redefining the future of rental living by developing communities that center around Live For You mentality and are guided around our core Values: Manage for Value, Consumer Centric, Inspire Innovation, Advance Technology, and Invest in People. City Club believes that the foundation to a great community is its people. Are you ready to join the club and elevate your career as an exclusive Club member?
Preserve and protect the community: An eye for detail and quick problem solving skills make you the Ideal candidate.
The primary responsibility of this position is to lease apartments to prospective residents by effectively demonstrating value in the features and amenities of the community as it relates to their individual lifestyle. In this role, the individual will offer meaningful recommendations to management to maximize sales effectiveness based on trends in traffic, speak intelligently to the advantages of the community location, and perform effective community outreach.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Become an expert about apartment and community features, amenities and services, local area employers and hotspots.
Demonstrates a sense of urgency with prospective and current residents in answering phone calls, responding to emails and following-up on inquiries or addressing concerns; during daily business hours 100% of the telephone calls must be answered. If concierge is available, unanswered calls will be forwarded to the Front Desk.
Achieves and maintains high closing ratios by uncovering and overcoming prospect objections and asking for a monetary commitment from every tour of the community.
Meets or exceeds the companys Phone to Appointments and Appointments to Tours Standard: 75% For all Office Associates as all phone call contacts and email contacts must be responded to the same day they are received
Meets or exceeds the companys Closing Standards: Tours to Rentals Standard: (Total Tours/Rentals) 40% All Office Associates 33% for New Associates (1st 30 days).
Meets or exceeds e-leads response time: Checks e-leads hourly and during business hours respond to e-leads within 4 hours maximum. e-lead requests sent after business hours will be responded to the next morning upon start of business; E-Lead Closing Standards: 30% Unscreened, 50% Screened.
Focuses on splitting the work week to renting apartments 75% of the time and completing outreach the remaining 25%; Outreach Expectations: conduct 6 events and successfully complete 3 goals with either a medium or large business relationship, opinion leader, realtor, locator and real-estate agents each month.
Conducts and follows-up on leads for new sales opportunities with realtors, locators, corporate housing providers and potential business relationships.
Demonstrates timely and accurate record keeping in maintaining resident information, ensures sales reports are accurate, and commission records are always current.
Presents the community, model apartments, vacant apartments and amenities to prospective residents in a professional and knowledgeable manner.
Conducts timely and thorough follow up with all prospective residents; when holding an apartment, be sure the lost rent days or Hold Period does not exceed seven days.
No more than 10% of the leases may expire in one month. Fifty (50%) of the leases will expire on the 15th of the month and fifty (50%) on the last day of the month.
Establishes a presence within the local market through networking and social functions, creates an outreach program to connect with local merchants and restaurant owners; and promotes resident activities.
Displays excellent customer service by assisting residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring overall resident satisfaction.
Ensures that the sales office, models, vacant apartments and common areas meet the Companys standards. inspects apartments before move-in, and reports any and all deficiencies to the Property Manager.
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
Maintains consistent and timely attendance, sets an example for their co-workers in punctuality.
Performs other job-related duties as assigned.
Bachelors degree preferred; or equivalent of four (4) years of commission-based ales experience in lieu of a bachelors degree.
Minimum of two (2) years of relevant sales (commission-based) experience.
Previous employment within an upscale to luxury product environment (retail or hospitality welcomed).
Availability to work a flexible schedule; any day of the week including weekends.
If required, leasing license or obtain within 120 days of employment.
Excellent communication skills both written and verbal
A sharp professional appearance
Basic computer skills and comfort using various software, apps and computer programs
A service mentality and a thirst for learning
SKILL AND ABILITIES
Ability to demonstrate intermediate working knowledge of Microsoft Office.
Ability to apply sound decision-making when assisting residents and their guests.
Ability to resolve residents concerns while maintaining a friendly and professional demeanor.
Ability to demonstrate customer service skills by engaging the residents in conversation to identify their needs or concerns.
Ability to demonstrate strong organizational skills to ensure all tasks are completed in a timely manner.
Ability to communicate professionally and effectively and adapt interpersonal skills to a variety of audiences.
Ability to demonstrate teamwork by assisting and communicating with co-workers.
Does this sound like you? To Apply to be a Club Member, visit
City Club Apartments