Comcast brings together the best in media and technology. We drive innovation to create the world's best video and broadband experiences. We are focused on making customer experience our best product. As a Fortune 50 company, we set the pace in a variety of innovative and exciting businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
Xfinity Retail Store Summary:
Our XFINTY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences.
Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a
world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Product & service offerings include:
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Provide superior customer service with all customer interactions.
Deep understanding of XFINITY products and services; effectively inform and educate customers
Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.
Understand XFINITY products capabilities and how they outperform the competition.
Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.
Set high standard by meeting or exceeding sales & customer satisfaction goals.
Support store operations including inventory, equipment transactions and payment activity.
Thrive in a fast paced, high-energy, rapidly changing environment.
Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.
Complies with all operational policies and procedures and Comcast code of conduct
Completes all courses in the training curriculum.
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.
Require standing for extended periods of time servicing customers
Other duties and responsibilities as assigned.
High School Degree or Equivalent
Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience
Must enjoy interacting with people
Committed to providing world class customer experience
Warm & engaging - ability to develop rapport quickly
Positive, "I can help you with that" attitude
Genuinely curious about customer needs
Strong communication skills
Consultative selling approach
Passion for technology
Desire to learn
Ability to excel in dynamic environment
Comcast is an EOE/Veterans/Disabled/LGBT employer