A FSR I has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs all functions of Personal Banker.
Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Serve customers quickly, accurately, efficiently, and confidentially according to Customer Service Standards Manual. Takes a personal interest in each individual customer, making an attempt to establish rapport and looking for ways to help.
Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.
Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
Is knowledgeable of financial services offered by the bank.
Shows sincere appreciation for each customer's time and business. Gives business card if not already given.
Handles other services, such as stop payments, wire transfers, etc.
Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
Presents a neat and professional personal appearance, in accordance with bank policy.
Maintains a neat, orderly and attractive work area. Desk should be maintained at the uniform standard.
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Presents a neat and orderly work area
New Employee Orientation
Financial Sales Representative, Relationship Skills, Consumer Lending, Teller Cross Training
Annual Regulatory Compliance training
South State Bank