Part-Time Customer Service Representative | Spearfish | Base + Bonus | Flexible Scheduling | Weekly Pay Cycles

Massmarkets Spearfish , SD 57783

Posted 2 months ago

POSITION OVERVIEW

Aim Higher

Here at Mass Markets, we keep things light. We believe our customer service representatives are at their best when they're happy.

This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by resolving their issues and offering them new products and services.

With Mass Markets you'll earn commission on top of your hourly wage and through daily contests and after a year, earn an employee stock contract. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year over year.

SCHEDULE

LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

SHIFT TYPES AVAILABLEFull-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...POSITION RESPONSIBILITIES

WHAT IS A CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO?

  • As an entry level Customer Service Representative, you will be answering incoming calls assisting customers with their questions as well as helping to troubleshoot issues they may be having

  • Once you have resolved the customer's concerns it time for the fun part sales; you'll be helping uncover any needs they may have and offering new products and services

  • Success in this job is easy; provide excellent customer services and make sales, show up every day prepared to do your absolute best, and help promote our brand

JUST SOME OF THE THINGS THAT MASS MARKETS OFFERS OUR TEAM MEMEBERS!

  • Competitive Base Pay and Bonus

  • Regular Scheduled Pay Increases

  • Daily Contests and Incentives

  • Access to Company Perks Site

  • Advancement Opportunity

  • Positive Team Environment

  • Great Facilities and Fun Work Atmosphere

  • Monthly Events and Recognition

"I enjoy working at Mass Markets because of the amazing people, the contests that give me the opportunity to make extra cash, as well as the support I receive from the AMAZING management here!! :)"

  • Krystal MacDonald, Spearfish, SD

CANDIDATE QUALIFICATIONS

HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

  • You enjoy talking to people and helping them resolve any frustrations they may be facing

  • Problem solving gets you excited

  • You are money motivated, you like getting paid more for doing more

  • You're a quick learner and thrive on change

  • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers

  • You love talking; people even say you should get paid for talking (perfect fit!)

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

Great! Here are the qualifications for a Customer Service Representative:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Must have the ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Highly reliable

  • Minimum 18 years of age

  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

COMPENSATION DETAILS

LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards BreakdownCompetitive Starting Compensation Weekly Bonus Opportunity Daily Contest PayoutsWeekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid HolidaysRetirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment OptionsRegular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement ProgramsEmployee Discount Program Fun, Engaging Work Environment Cash and Prize IncentivesModern Work Environment Casual Dress Code Relocation PotentialABOUT US

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


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VIEW JOBS 10/3/2018 12:00:00 AM 2019-01-01T00:00 POSITION OVERVIEW Aim Higher Here at Mass Markets, we keep things light. We believe our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by resolving their issues and offering them new products and services. With Mass Markets you'll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money year over year. SCHEDULE LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE? Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. SHIFT TYPES AVAILABLEFull-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...POSITION RESPONSIBILITIES WHAT IS A CUSTOMER SERVICE REPRESENTATIVE AND WHAT DO THEY DO? * As an entry level Customer Service Representative, you will be answering incoming calls assisting customers with their questions as well as helping to troubleshoot issues they may be having * Once you have resolved the customer's concerns it time for the fun part – sales; you'll be helping uncover any needs they may have and offering new products and services * Success in this job is easy; provide excellent customer services and make sales, show up every day prepared to do your absolute best, and help promote our brand JUST SOME OF THE THINGS THAT MASS MARKETS OFFERS OUR TEAM MEMEBERS! * Competitive Base Pay and Bonus * Regular Scheduled Pay Increases * Daily Contests and Incentives * Access to Company Perks Site * Advancement Opportunity * Positive Team Environment * Great Facilities and Fun Work Atmosphere * Monthly Events and Recognition "I enjoy working at Mass Markets because of the amazing people, the contests that give me the opportunity to make extra cash, as well as the support I receive from the AMAZING management here!! :)" * Krystal MacDonald, Spearfish, SD CANDIDATE QUALIFICATIONS HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS? * You enjoy talking to people and helping them resolve any frustrations they may be facing * Problem solving gets you excited * You are money motivated, you like getting paid more for doing more * You're a quick learner and thrive on change * You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers * You love talking; people even say you should get paid for talking (perfect fit!) LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES? Great! Here are the qualifications for a Customer Service Representative: * High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome * Must have the ability to learn customer service software applications * Must be proficient with basic PC skills * Ability to multi-task in a fast paced environment * Highly reliable * Minimum 18 years of age * Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job. COMPENSATION DETAILS LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards BreakdownCompetitive Starting Compensation Weekly Bonus Opportunity Daily Contest PayoutsWeekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid HolidaysRetirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment OptionsRegular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement ProgramsEmployee Discount Program Fun, Engaging Work Environment Cash and Prize IncentivesModern Work Environment Casual Dress Code Relocation PotentialABOUT US Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Massmarkets Spearfish SD

Part-Time Customer Service Representative | Spearfish | Base + Bonus | Flexible Scheduling | Weekly Pay Cycles

Massmarkets