Provide excellent customer service to members and participants; must become independent and proficient in the use of Active Net or primary software; assist with facility, event and program activities by performing assigned duties (i.e. facility supervision, child care, cursory cleanup of the facility as needed, sale of products, collecting membership cards, set up, take down, etc); ensure safe environment for participants; mentor CSR I staff as assigned; follow all City and Center policies.
Ability to communicate, follow directions and work independently to assist in providing customer service. May be responsible for opening and closing facilities; Work with staff to ensure quality customer service and/ or program delivery; General cash handling/ reconciliation and decision making skills are necessary. Merchandizing, inventory, stocking and the sale of products may be required. Direct contact with the public to deliver quality customer service is required.
PRINCIPAL DUTIES & RESPONSIBILITIES
The listed duties are essential job functions that the position has been created to perform. The list of duties is not exhaustive. The employee may be called upon to perform any task that is implied from the listed duties or is within the scope of the job summary. Attendance and punctuality and basic decision making skills are essential functions of this position.
1.Deliver quality customer service to the public, ensuring care and safety of all participants; Process memberships and program fees using Active Net or primary software.
2.Operate cash register and general office equipment: phones, computers, copiers, fax machine, etc.
3.Assist with set-up and take down for facility, event and program activities.
4.Complete and submit all reports on time.
KNOWLEDGE, SKILLS, AND ABILITIES
Experience in customer service, basic cash handling, working with and/or supervising children is preferred. Good communication skills necessary.
MACHINES, TOOLS, EQUIPMENT, AND WORK AIDES
Cash Register Computer
Office Equipment Cleaning tools
Equipment as assigned Ability to drive a City vehicle as assigned
EDUCATION, CERTIFICATION, & EXPERIENCE REQUIRED
Minimum age- 18 years old
High school diploma or equivalent
Valid Texas class "C" driver's license
Experience with public
Good communication and customer service skills
Prefer experience in delivering recreation programs and/or services to the public
Ability to pass a drug screen, background check and job related doctor's physical
Must have a valid American Red Cross First Aid and CPR certification or be willing to obtain at least 30 days after hire
City Of Conroe