Part-Time Customer Service Representative

Aaron's, Inc Buford , GA 30518

Posted 2 weeks ago

Part-Time Customer Service Representative Job ID C04039Q Date posted 03/09/2019

Address:
4300 BUFORD DR STE 2E

BUFORD

Georgia
30518

APPLY NOW

Description:

We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron's Part-Time Customer Service Representatives drive sales by providing a welcoming, supportive customer experience unmatched in our industry. They help bring our customers one-step closer to their goals of ownership and are critical to the success of our stores. As a Part-Time Customer Service Representative, you will support in-store, telephone, and direct marketing sales, assist with merchandising, and process renewal payments.

Skills for Success

Part-Time Customer Service Representatives thrive in a fast-paced environment and are positive and professional problem-solvers motivated to do whatever it takes to help our customers achieve their goals. Part-time Customer Service Representatives can connect and relate well to people, listen attentively, explain things simply and easily. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Assist customers on the showroom floor

  • Accept and process customer payments

  • Direct customer opportunities to the Sales Manager as it relates to service and sales

  • Maintain the appearance and organization of the customer transaction counter

  • Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and organizing merchandise

  • Maintain regular mailing campaign to drive revenue and partner with sales manager on sales campaigns

  • Input customer information for new lease agreements purposes

  • Update customer information and account statuses

  • Answer incoming phone calls and route to the appropriate team member

  • Meet and exceed daily, weekly and monthly sales goals

  • Process order forms and references

  • File and maintain customer folders and customer files

  • Any other reasonable duties requested by management

Requirements

  • At least 18 years old

  • Ability to work schedule of hours varying from 8 am to 9 pm

  • High School diploma or equivalent preferred

  • Strong organizational and communication, both verbal and interpersonal skills

  • High energy with the ability to effectively perform all functions of the store and multitasking effectively

  • Ability to assist with lifting up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • General product knowledge preferred

  • Maintain a professional appearance

  • Proficient computer skills and telephone etiquette

  • Strong sales skills in person and via telephone

  • Uphold the Aaron's Brand and protect company assets

  • High level of energy in the workplace

Rewards

Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation, which includes:

  • 401(k) plan

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

Click here for a Realistic Job Preview!

Aaron's is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Systemax Inc.

Posted 4 days ago

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Inbound Customer Service Representative: Buford, GA 9:00am - 6:00 pm We're hiring! A Global industrial customer service representative is a vital part of our success. You are the face and voice of the company to our customers. We need action-oriented problem-solvers who can address and resolve a variety of customer service issues. We need responsible people who are at ease with phone, chat, or email to communicate effective solutions for our customers. Please be customer-focused with the ability to empathize and prioritize customer needs and uphold our company values. This includes after order account activities such as orders, returns, loss/damage freight claims, expedites, and billing as it pertains to customer service. Be comfortable with all forms of communication (phone, chat, email) and demonstrate respect for our customers and your co-workers. Global Industrial is an industry leader and follows all OSHA guidelines. Location: Buford, GA Monday Friday 9:00 6:00 Benefits include: paid time off, 401k, Health/Dental/Vision/Life Insurance What We Care About We care about you and your safety. We care about our customers. We care about a strong work life balance. We care that you truly enjoy your work. We care about what you think. What we want you to care about Making customers happy. Communicating effectively and professionally. Personal and workplace safety. Pride in your work. What you need to know Customer service is a fast-paced environment. We provide paid, on-the-job training. You will be on the phone a lot. You will need to respond to customers within 24 hours. Customers are not always nice. Patience is a virtue. Bonus! * 401(k) with company match * Holiday and overtime pay * Paid time off * Restricted Stock Units (RSUs) * Employee discount * Tuition reimbursement The Details: Full-time role assisting customers from start to finish with account after order account activities providing excellent customer service at every touch point with the customer. Provide effective problem resolution and suggestions regarding customer concerns Receive, investigate, and respond to all customer inquiries on all open and unresolved customer contacts Prepare correspondence and fulfill customer needs to ensure customer satisfaction Meet a minimum of 30 calls per day Interact with vendors and product managers by phone and/or email for effective problem resolution Check on the status of customers' orders, processing returns, damaged and lost claims, order changes, cancellations and credits Input data into database in a detailed, timely, and accurate manner Make outbound calls as needed and manage emails, responding within 24 hours Perform other duties as assigned Qualifications: High school diploma or equivalent required Call Center experience preferred. Outstanding interpersonal, written and verbal communication skills required. Must be able to type a minimum of 35 wpm. Strong problem-solving and organization skills. Knowledge of commonly-used concepts, practices, and procedures. Relies on instructions and pre-established guidelines to perform job. Ability to identify, resolve and follow through with inquiries independently. Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook. Ability to follow through, to completion of any problem. Ability to organize, prioritize, work in a fast-paced environment, have attention to detail, handle multiple tasks and work under time constraints is required. Basic math/spelling skills required. Who We Are We've been around for awhile, and we believe our continued success is is due to the basic principles of recognizing and rewarding superior performance for individuals and teams. We've seen this principle drive innovations and solutions to promote higher levels of productivity and customer service. Our 70 year history of consistent success provides you with solid employment. We hire employees who are good at what they do and enjoy their work, and we offer a number of benefits and coverage for individuals, and families. Our corporate culture strives to maintain strong communication at all levels, professionalism in our work, and respect for our co-workers. Systemax is the parent company of Industrial Products Group including Global Industrial, C & H, Avenue, Nexel, PFI, Industrial Supplies.com and other affiliate companies. Our EMEA division includes Misco France, Inmac wstore and i-com software. Equal Opportunity Employer - Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation Systemax Inc. Buford GA

Part-Time Customer Service Representative

Aaron's, Inc