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Part-Time Customer Service Associate II - Boardwalk

Expired Job

Mid-Continent Public Library Kansas City , MO 64126

Posted 3 months ago

Part-Time Customer Service Associate II - Boardwalk

Position Overview:
(Position will expire no later than October 1)

Individuals who are successful in this position are warm and friendly. They enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional customer service to all customers. They are team players and have their co-workers and organization's back. Learning about the organization and its products is exciting, and knowing that change will continue is part of the reason they want to work here. Working for the library gives them a sense of real community contribution. They inspire the best in the people around them. This is a part-time non-exempt position that works a maximum of 950 hours per year (approximately 16 hours per week) and it pays $13.97 per hour. The position will work day, evening and weekend shifts. General duties will include working with community book groups.

Reports to: Branch Management

Employee Expectations:

  • Models excellent customer service attitude and assists customers in a tactful and effective manner

  • Provides a proactive level of customer service and assists customers through various aspects of utilizing the library

  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs

  • Contributes positively to the efforts of the Library

  • Establishes and maintains supportive working relationships with internal and external customers

  • Knowledge and support of the principles of intellectual freedom including the LIbrary Bill of Rights and the Freedom to Read Statement

  • Meets expectations set forth in Non-Exempt Employee Expectations Document

  • Exhibits self-motivation in managing changing priorities

  • Negotiates for win-win solution

  • Exhibits characteristics of life-long learner in willingness to investigate new ideas

Essential Job Functions:

  • Learns, embraces and demonstrate technology

  • Acts as a guide for customers in use of library and its resources

  • Recommends materials to customers, based on interests, needs and availability

  • Assists customers with library card accounts, including the receiving and recording of payments

  • Processes library materials for customer access

  • Ensures that library and its grounds are clean and orderly

  • Attends trainings off-site where transportation to another location in the service area will be expected

  • Uses creative techniques in displays to reach browsers who do not approach staff

  • Plans and creates eye-catching displays to break up the monotony of the stacks and draw customers into the collection

  • Opens and closes branch library

  • Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes

  • Acts as a liaison to Library's Headquarter departments

  • Manages behind the scenes responsibilities as assigned

  • Provides opportunities for readers to meet and share with each other

Non-Essential Job Functions:

  • Shelves books and ensures accurate material placement

  • Attends meetings, conferences and workshops

  • Performs basic custodial duties, as needed

  • Assists with branch special programs or events

Required Skills:

  • Uses effective verbal, written, and discreet communication

  • Performs duties requiring the exercise of professional skill, initiative and independent judgment

  • Successfully handles matters of conflict

  • Demonstrates proficiency in office productivity and other softwares

  • Exhibits knowledge of the Dewey Decimal System

Experience and Training:

  • High school diploma or equivalent.

  • Customer service experience and demonstrated aptitude for learning technology required.

Essential Physical Abilities to be accomplished with or without reasonable accommodation are:

  • Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.

  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.

  • Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.

  • Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.

  • Lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high, and stand or walk for at least 1 hour at a time.

  • Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.


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Part-Time Customer Service Associate II - Boardwalk

Expired Job

Mid-Continent Public Library