Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Part-Time Customer Service Associate I - Blue Springs South

Expired Job

Mid-Continent Public Library Blue Springs , MO 64013

Posted 5 months ago

Part-Time Customer Service Associate I - Blue Springs South

Position Overview:
(Position will expire no later than September 7)

Individuals who are successful in this position are warm and friendly. They enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional customer service to all customers. They are team players and have their co-workers and organization's back. Learning about the organization and its products is exciting, and knowing that change will continue is part of the reason they want to work here. Working for the library gives them a sense of real community contribution. They inspire the best in the people around them. This is a part-time non-exempt position that works a maximum of 950 hours per year and it pays $12.70 per hour.

Reports to: Branch Management

Employee Expectations:

  • Models excellent customer service attitude and assists customers in a tactful and effective manner

  • Provides a proactive level of customer service and assists customers through various aspects of utilizing the library

  • Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs

  • Contributes positively to the efforts of the Library

  • Establishes and maintains supportive working relationships with internal and external customers

  • Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement.

  • Meets expectations set forth in the Non-Exempt Employee Expectations Document

  • Exhibits self-motivation in managing changing priorities

  • Negotiates for win-win solution

  • Exhibits characteristics of life-long learner in willingness to investigate new ideas

Essential Job Functions:

  • Learns, embraces and demonstrates technology

  • Acts as a guide for customers in use of the library and its resources

  • Recommends materials to customers, based on interests, needs and availability

  • Assists customers with library card accounts, including the receiving and recording of payment

  • Processes library materials for customer access

  • Ensures that library and its grounds are clean and orderly

  • Attends trainings off-site where transportation to another location in the service area will be expected

  • Uses creative techniques in displays to reach browsers who do not approach staff

Non-Essential Job Functions:

  • Shelves books and ensures accurate material placement

  • Attends meetings, conferences and workshops

  • Performs basic custodial duties, as needed

  • Assists with branch special programs or events

Required Skills:

  • Uses effective verbal, written, and discreet communication

  • Performs duties requiring the exercise of professional skill, initiative and independent judgment

  • Successfully handles matters of conflict

  • Demonstrates proficiency in office productivity

  • Exhibits knowledge of the Dewey Decimal System

Experience and Training:

  • High school diploma/GED Required

  • Customer service experience and demonstrated aptitude for learning technology required.

Essential Physical Abilities to be accomplished with or without reasonable accommodation:

  • Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.

  • Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.

  • Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.

  • Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.

  • Lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high, and stand or walk for at least 1 hour at a time.

  • Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Peak Time Teller (19Hrs) Blue Springs North Blue Srings MO

US Bank

Posted 1 week ago

VIEW JOBS 1/3/2019 12:00:00 AM 2019-04-03T00:00 Peak Time Tellers are the faces of U.S. Bank to many of our customers and non-customers alike. Peak Time Tellers help customers meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.) and giving a warm welcome to everyone who comes into the branch. They inform customers of other products and services that meet their needs. At U.S. Bank, you'll get the incentives, support and tools you need to meet your goals and build a meaningful career. We reward top performance and ethical team players. We're looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what's possible with a career at U.S. Bank. Please see additional schedule requirements included in this job posting if applicable. In addition to base pay which is based on the candidate's skills, experience, and qualifications, this position may also be eligible to receive a shift premium, as indicated in job posting. Basic Qualifications * High school diploma or equivalent * Minimum one year of experience in customer service * Physical requirements: May be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 pounds Preferred Skills/Experience * Basic clerical and processing skills * Effective interpersonal/customer service skills * Strong reading, writing and mathematical skills * Ability to communicate clearly and effectively with customers and coworkers * Strong written and verbal communication skills * Willingness to gain knowledge of U.S. Bancorp products US Bank Blue Springs MO

Part-Time Customer Service Associate I - Blue Springs South

Expired Job

Mid-Continent Public Library