Part-Time Customer Service Associate I - Blue Springs South
(Position will expire no later than September 7)
Individuals who are successful in this position are warm and friendly. They enjoy building relationships with people and thrive in an ever-changing environment. They are passionate about providing exceptional customer service to all customers. They are team players and have their co-workers and organization's back. Learning about the organization and its products is exciting, and knowing that change will continue is part of the reason they want to work here. Working for the library gives them a sense of real community contribution. They inspire the best in the people around them. This is a part-time non-exempt position that works a maximum of 950 hours per year and it pays $12.70 per hour.
Reports to: Branch Management
Models excellent customer service attitude and assists customers in a tactful and effective manner
Provides a proactive level of customer service and assists customers through various aspects of utilizing the library
Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
Contributes positively to the efforts of the Library
Establishes and maintains supportive working relationships with internal and external customers
Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement.
Meets expectations set forth in the Non-Exempt Employee Expectations Document
Exhibits self-motivation in managing changing priorities
Negotiates for win-win solution
Exhibits characteristics of life-long learner in willingness to investigate new ideas
Essential Job Functions:
Learns, embraces and demonstrates technology
Acts as a guide for customers in use of the library and its resources
Recommends materials to customers, based on interests, needs and availability
Assists customers with library card accounts, including the receiving and recording of payment
Processes library materials for customer access
Ensures that library and its grounds are clean and orderly
Attends trainings off-site where transportation to another location in the service area will be expected
Uses creative techniques in displays to reach browsers who do not approach staff
Non-Essential Job Functions:
Shelves books and ensures accurate material placement
Attends meetings, conferences and workshops
Performs basic custodial duties, as needed
Assists with branch special programs or events
Uses effective verbal, written, and discreet communication
Performs duties requiring the exercise of professional skill, initiative and independent judgment
Successfully handles matters of conflict
Demonstrates proficiency in office productivity
Exhibits knowledge of the Dewey Decimal System
Experience and Training:
High school diploma/GED Required
Customer service experience and demonstrated aptitude for learning technology required.
Essential Physical Abilities to be accomplished with or without reasonable accommodation:
Clarity of speech and hearing which permits the employee to communicate effectively with the supervisor and other employees.
Vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in both electronic and hard copy form.
Manual dexterity which permits the employee to operate a keyboard and any other assigned equipment to process library materials.
Personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library district, community, and public meetings at various locations.
Lift up to 40 pounds, push and pull carts weighing up to 200 pounds, bend, stoop and reach shelving from floor level to 6 feet high, and stand or walk for at least 1 hour at a time.
Tolerance for dust and mold which permits the employee to work with books and other library materials as well as work in older buildings.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Mid-Continent Public Library