At City Club Apartments, creating incredible resident experiences is everyones responsibility. Regardless of job title, seniority, or whether weve had a coffee yet. We hire passionate, personable people and then give them the tools to build a career as unique as they are.
World-class properties, innovation, high-fives, service, autonomy, community. If youre nodding along right now, get in touch. Wed love to have you join the club.
We are looking for an enthusiastic, experienced, and customer centric Concierge to join the club at our High-Rise community in Downtown Detroit! This is a Part-Time position working Monday and Tuesday 12am - 8am and rotates an after shift each week.
The Concierge reports to the Head Concierge and responds to a wide variety of requests, ensuring the needs of the apartment community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierges primary responsibility is to satisfy or exceed the resident expectations, as well as serve as a liaison to the management office.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring the overall resident satisfaction.
Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
Updates and maintains Concierge Binder and mini Concierge directory book that demonstrates vast local area knowledge and communicates insightful information and recommendations about dining options, walkability sites and shops.
Establishes relationships with restaurant and shop owners to offer benefits, discounts and current information to the residents; aware of local activities and neighborhood hot spots.
Ensures the safety and security of the apartment community, by being aware and knowledgeable about who is entering and exiting the property; and ensures non-residents (e.g. guests, tradesmen, deliverymen or others) are approved by the resident or the management office.
Receives and stores packages of resident deliveries, processes resident correspondence to ensure package(s) and correspondence in a timely manner.
Serves as a liaison to the sales team by communicating to prospective residents the apartment communitys amenities, available apartment types and floor plans, while ensuring adherence to the Fair Housing Act.
Contacts current residents to set appointments for the management team to review lease renewal options; and coordinates the scheduling of elevator usage for residents moving in and furniture delivery.
Organizes, coordinates, and implements various weekly events and activities (social programming) for residents that involve the community and outreach relationships; maintains a monthly activity calendar; attends Concierge city-wide events to establish network and understand events impacting the community.
Maintains pride in the propertys maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.
Receives maintenance requests from residents, follows-up with residents to ensure their maintenance request was completed to their satisfaction.
Maintains consistent and timely attendance, sets an example for their co-workers in punctuality.
Uses discretion and maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
Prepares and completes incident reports and correlating documentation; as well, maintains a daily log of resident requests and ensures forms, requests and administrative tasks are completed and submitted in a timely manner.
Performs other job-related duties as assigned.
Post-secondary education or degree is preferred; or relevant years of work experience.
Minimum of two (2) years of relevant customer experience in an upscale retail, hotel or service company.
Availability to work a flexible schedule; any day of the week including evenings and weekends.
Ability to write and communicate professionally in English.
SKILL AND ABILITIES
Ability to demonstrate intermediate working knowledge of Microsoft Office (Word, Excel and PowerPoint).
Ability to apply sound decision-making when assisting residents and their guests.
Ability to resolve residents concerns while maintaining a friendly and professional demeanor.
Ability to demonstrate customer service skills by engaging the residents in conversation to identify their needs or concerns.
Ability to demonstrate strong organizational skills to ensure all tasks are completed in a timely manner.
Ability to communicate professionally and effectively and adapt interpersonal skills to a variety of audiences.
Ability to demonstrate teamwork, by assisting and communicating with co-workers.
City Club Apartment is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, City Club Apartments will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
City Club Apartments