Parts Supervisor

Cleveland Brothers Equipment Company Murrysville , PA 15668

Posted 2 weeks ago

Job Duties:

Will supervise and schedule shuttle drivers and warehouse employees; ensure internal and external customer satisfaction; have dedicated interaction with Branch Management, PSSR's, Inventory Control, Information Technology, and Salesforce; monitor and ensure stated inventory levels; elevate Customer loyalty; promote departmental engagement; safe equipment operation and working environment; assist management in efficient Contamination Control; monitor and maintain Drop service vehicles, drops, and vendors.

Provide and record employee training, guidance and discipline to guarantee stated process and policy; use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking.

Preference given for working knowledge of parts counter process/maintenance of all parts-related reports and documentation including; daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry. This position is an integral step in Parts Department succession planning.

Requirements:

Bachelors degree or the equivalent in Business; Supervisory experience or aptitude; the ability to coach, mentor, and develop employees; excellent presentation, communication and customer satisfaction skills; excellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID Web, OTV, and other web based parts applications.

Regular Work Hours;
7 AM to 5 PM Monday Friday

Weekend and after hours support as warranted


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Parts Supervisor

Cleveland Brothers Equipment Company