Will supervise and schedule shuttle drivers and warehouse employees; ensure internal and external customer satisfaction; have dedicated interaction with Branch Management, PSSR's, Inventory Control, Information Technology, and Salesforce; monitor and ensure stated inventory levels; elevate Customer loyalty; promote departmental engagement; safe equipment operation and working environment; assist management in efficient Contamination Control; monitor and maintain Drop service vehicles, drops, and vendors.
Provide and record employee training, guidance and discipline to guarantee stated process and policy; use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking.
Preference given for working knowledge of parts counter process/maintenance of all parts-related reports and documentation including; daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry. This position is an integral step in Parts Department succession planning.
Bachelors degree or the equivalent in Business; Supervisory experience or aptitude; the ability to coach, mentor, and develop employees; excellent presentation, communication and customer satisfaction skills; excellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID Web, OTV, and other web based parts applications.
Regular Work Hours;
7 AM to 5 PM Monday Friday
Weekend and after hours support as warranted
Cleveland Brothers Equipment Company