Parts Sales Specialist

Job Summary:

The Parts Sales Specialist makes outbound sales calls and takes inbound calls and completes parts orders, ensuring order shipment, appropriately handling RMA's and assisting other departments as needed.

Job Duties/Responsibilities:

• Makes proactive outbound parts sales calls.

• Monitors market conditions about competitive products, pricing, and availability then uses this information to make informed decisions.

• Receives parts orders via phone, fax, or email; processes the order through our ERP System, prints, and takes to the shipping area.

• Performs parts quotes, including by machine, and follows up on customer calls/inquiries.

• Assists in the boxing and shipping of orders when backup is needed, and orders trucks for shipments as needed.

• Researches rebuild and replacement parts with engineering and purchasing departments.

• Call vendors to retrieve parts information, including pricing, availability, part number, etc.

• Generates drop ships as needed and creates purchase orders.

• Issues requisitions, examines returned parts for defects, and exchanges defective parts or refunds money by sending to accounting.

• Prepares orders for billing, retrieves, and processes credit card information.

• Assists with inventory.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong verbal and written communication skills, which is essential for working with customers, vendors and internal departments.

• Mechanical aptitude for identifying parts and components and their relationship.

• Computer skills for order entry, communication, and researching and sourcing parts are a must.

• Ability to multi-task and prioritize in a fast-paced work environment.

Education and Experience:

• High school diploma or equivalent.

• 2+ years of customer service experience

• Microsoft Word, Outlook and Excel experience is a plus.

Physical Requirements:

• Must be able to lift a minimum of 50 lbs.

• Ability to talk and hear to enable effective communication.

• Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop, kneel, crouch or crawl.

• Vision abilities required by this job to read and write.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be added at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled