The Phone Sales Rep-Phone RE remotely supports companywide call centers by selling parts to customers through orders received on the phone or otherwise as determined by the manager. Determine the availability of parts to best serve customer demands and coordinate the logistics of those orders.
Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.
Field incoming calls from outside customers and department salespeople.
Sell parts to all customers through the phone, or through direct communications from customers via other telecommunications methods.
Solicit customers calling into the location, and assigned accounts, by phone to promote various parts marketing activities.
Make sure all external and internal requests for parts are billed on a parts ticket.
Not specifically responsible for core returns but must assure that cores are invoiced and accounted for on each order - per procedure.
Keep orderly records of all orders and special-order parts. Communicate with assigned warehouse personnel to facilitate the speedy delivery of orders to customers.
Set up orders for daily shipment, delivery, or pick-up.
Clean computer terminals and printers daily.
Participate in all training programs that are made available.
Keep current on new products and product updates.
Participate in maintaining a lost sales tracking program.
Basic Qualifications and Attributes:
High school diploma or general education degree (GED).
Two years' parts counter or parts phone room experience; or equivalent combination of education and experience.
Responsible for providing internet service for effective operation.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.