Parts Research Analyst

Briggs Equipment, Inc. Memphis , TN 38103

Posted 2 months ago

At Briggs Equipment, our employees and our culture are just as important to the

company as serving our customers. We believe our employees are the key to our

success. We pride ourselves in hiring the highest quality people, placing

emphasis on safety, ethics, integrity and respect.

We are an ESOP company. And we give thoughtful consideration to making

investments. We realize the decisions we make about investments and operating

practices ultimately affect the lives of our co-workers, families and business

partners. And like those who went before us, every one of us takes that

responsibility seriously.

Our Mission Statement

"Passionate people, powerful solutions, rapidly delivering the equipment and services to

move people and materials."

Our Vision

Achieving flawless execution of Safety First, Financial Performance, and Dealer

Excellence through the commitment of our employees.

Our Values

  • Integrity

  • Family

  • Fun

  • Success

Simply stated, Briggs employees strive to do the right thing by exceeding the

expectations of each other, our customers and our community.

POSITION PURPOSE:

The Parts Research Analyst provides customer service for the Parts Operation Center or assigned location. This role interfaces with internal and external customers and Field Operations. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

1.Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, supplies and branches using applicable tools and established processes

2.Prepare quotes and order requests based on equipment type

3.Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery

4.Maintain accurate records of invoices and support documents across multiple interfaces

5.Enter all pertinent data into the Company's systems

6.Receive inbound calls for industrial equipment parts inquiries.

7.Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche

8.Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

Basic Knowledge & Competencies:

  • Excellent Customer Service and multi-tasking skills

  • High attention to detail, to include precise data entry

  • Excellent verbal and written communication skills

  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment

  • Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint)

Previous Experience/Education:

  • High school degree required
  • 1+ year customer service and/or call center experience preferred

PHYSICAL REQUIREMENTS

  • Working conditions are normal for an office environment

  • Ability to lift up to 20 pounds

Other details

  • Pay Type Hourly

Apply Now

  • Memphis, TN, USA
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Parts Research Analyst

Briggs Equipment, Inc.