Parts Manager

Marinemax Houghs Neck , MA 02169

Posted 3 months ago

OVERVIEW: The Parts Manager is responsible for overseeing the parts and accessories department.

The parts manager oversees inventory management and vendor relationships. The position also includes selling marine equipment and supplies such as fixtures, pumps, instruments, cordage, paints, motor parts, and water sport equipment. The Parts Manager provides exceptional customer service and oversees parts and accessories staff.

POSITION RELATIONSHIPS:

Reports To: Store Manager and/or Service Manager

Key Internal Relationships: Service Manager, Service Advisors, Technicians, Parts Assistants, Sales, Warranty, Accounting

Direct Reports: Parts Consultants

KEY TASKS:

Provide excellent customer service. Communicate effectively with internal and external customers to determine their parts needs

Acts as a liaison between the parts department and other store operations.

Adhere to established parts inventory levels and balance them for maximum turnover determined by Team Support.

Negotiate competitive pricing with vendors and manufacturers when necessary.

Adhere to established policy for special ordering of parts.

Maintain accurate records of sales, inventory and orders through IDS..

Utilize e-bay to reduce parts that are obsolete/over aged to reduce inventory costs

Perform weekly cycle counts to maximize inventory accuracy

Coordinate and execute a physical inventory bi-annually

Assist Service Manager, Service Advisors and technicians to ensure timely turnaround of parts to be utilized for work orders.

Hire, train, motivate and monitor performance of Parts Consultants.

Assist customers by phone, internet, and in person with price quotes and parts sales.

Maintain an orderly, clean, and professional parts area.

Analyze sales, expenses, and inventory on a monthly basis to maintain profit goals.

Update and maintain the MSDS Online database, keeping it current at all times.

Update and maintain the Hazard Communication written plan, keeping current at all times.

Assist with/conduct team member safety training as related to Hazard Communication.

Other duties as assigned

PM17

  • KEY RESULT AREAS:

Internal/external customer satisfaction

Inventory maintenance

Adequate inventory and turnaround time of ordering to ensure timely completion of service work

Timeliness and accuracy of paperwork and reports

Competitive price negotiations with vendors and suppliers

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled



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Parts Manager

Marinemax