OVERVIEW: The Parts Manager is responsible for overseeing the parts and accessories department.
The parts manager oversees inventory management and vendor relationships. The position also includes selling marine equipment and supplies such as fixtures, pumps, instruments, cordage, paints, motor parts, and water sport equipment. The Parts Manager provides exceptional customer service and oversees parts and accessories staff.
Reports To: Store Manager and/or Service Manager
Key Internal Relationships: Service Manager, Service Advisors, Technicians, Parts Assistants, Sales, Warranty, Accounting
Direct Reports: Parts Consultants
Provide excellent customer service. Communicate effectively with internal and external customers to determine their parts needs
Acts as a liaison between the parts department and other store operations.
Adhere to established parts inventory levels and balance them for maximum turnover determined by Team Support.
Negotiate competitive pricing with vendors and manufacturers when necessary.
Adhere to established policy for special ordering of parts.
Maintain accurate records of sales, inventory and orders through IDS..
Utilize e-bay to reduce parts that are obsolete/over aged to reduce inventory costs
Perform weekly cycle counts to maximize inventory accuracy
Coordinate and execute a physical inventory bi-annually
Assist Service Manager, Service Advisors and technicians to ensure timely turnaround of parts to be utilized for work orders.
Hire, train, motivate and monitor performance of Parts Consultants.
Assist customers by phone, internet, and in person with price quotes and parts sales.
Maintain an orderly, clean, and professional parts area.
Analyze sales, expenses, and inventory on a monthly basis to maintain profit goals.
Update and maintain the MSDS Online database, keeping it current at all times.
Update and maintain the Hazard Communication written plan, keeping current at all times.
Assist with/conduct team member safety training as related to Hazard Communication.
Other duties as assigned
Internal/external customer satisfaction
Adequate inventory and turnaround time of ordering to ensure timely completion of service work
Timeliness and accuracy of paperwork and reports
Competitive price negotiations with vendors and suppliers
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled