At Briggs Equipment, our employees and our culture are just as important to the
company as serving our customers. We believe our employees are the key to our
success. We pride ourselves in hiring the highest quality people, placing
emphasis on safety, ethics, integrity and respect.
We are an ESOP company. And we give thoughtful consideration to making
investments. We realize the decisions we make about investments and operating
practices ultimately affect the lives of our co-workers, families and business
partners. And like those who went before us, every one of us takes that
Our Mission Statement
"Passionate people, powerful solutions, rapidly delivering the equipment and services to
move people and materials."
Achieving flawless execution of Safety First, Financial Performance, and Dealer
Excellence through the commitment of our employees.
Simply stated, Briggs employees strive to do the right thing by exceeding the
expectations of each other, our customers and our community.
The Parts e-Commerce Lead oversees and manages the Parts Operation Center centralized email box (email@example.com) and distributes incoming requests for parts to the proper channels. Partners with fellow Team Members to provide timely completion of all requests. Ensures all Briggs Equipment standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Manage the department's centralized email / fax box (firstname.lastname@example.org) to include filtering non-parts related requests and directing to the appropriate location
Identify and gather all required information to include serial number, model number, shipping instructions, etc. from internal / external customers and Field Operations to ensure efficient order processing
Maintain accurate records of quotes /order requests based on the type of equipment and level of urgency
Utilize Team Members to ensure proper support of electronic workload and realign resources as needed to ensure customer satisfaction
Provide training to Team Members based on performance standards to ensure the acceptable efficiency and productivity of Team Members
Assist Parts Research Analysts (PRAs) with basic questions and escalate to leadership as needed
Performs other related duties as assigned
Basic Knowledge & Competencies:
Excellent Customer Service and multi-tasking skills
Strong attention to detail and deadlines
Financial focus, including cognitive skills, problem analysis, analytical decision making and quantitative analysis
Ability to assess workload patterns and adjust accordingly
Ability to proactively work with internal customers and vendor warranty departments
Demonstrated Microsoft Office proficiency (Excel, Outlook, Word, PowerPoint)
Bachelor's Degree or equivalent experience preferred
3+ years' experience in roles with increasing responsibility preferred
1+ years' experience as a Briggs Equipment Parts Research Analyst preferred
Requirements are of a normal office environment
Ability to lift up to 20 pounds
Pay Type Hourly
Dallas, TX, USA
Briggs Equipment, Inc.