Parts Counter Salesperson

Hill International Trucks East Liverpool , OH 43920

Posted 6 days ago

Description

Hill International Trucks, the Tri-State areas largest medium- and heavy-duty truck and trailer dealership, is currently looking for a full-time Parts Counter Salesperson. The primary responsibility of this role is to sell parts to all customers, over the counter, through the shop or on the phone.

RESPONSIBILITIES

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

  • Answers phone calls, providing price quotes and other information.

  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

  • Provides high level of service to internal and external customers.

  • Pulls and fills orders from stock.

  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

  • Notifies the service advisor and the customer when special ordered parts have been received.

  • Notifies the body shop when all parts have arrived and when they will be delivered.

  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

  • Follows up on back-ordered parts.

  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

  • Replenishes assigned inventory daily.

  • Assists outside sales representatives with their orders.

  • Makes sure all internal requests for parts are billed on service repair order.

  • Receives payment from retail customers or obtains credit authorization.

  • Ensures that all charge sales are signed by the customer.

  • Ensures that all customers receive their copy of the invoice.

  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

  • Issues and tracks requested shop tools to technicians.

  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.

  • Sets up orders for daily shipment, delivery, or pick-up.

  • Solicits assigned accounts by phone.

  • Keeps front and rear counter areas clean and uncluttered.

  • Cleans computer terminals and printers daily.

  • Participates in all training programs that are made available.

  • Keeps current on new products and product updates.

  • Participates with the parts manager in maintaining a lost sales tracking program.

  • Maintains professional appearance.

EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED)
  • More than three years of experience selling heavy duty truck parts.

PHYSICAL DEMANDS

  • Ability to stand for long periods of time.

  • Frequent bending, stooping, reaching, twisting.

  • Lifting up to 80 lbs

BENEFITS

  • Excellent pay (Salary + Bonuses)

  • Medical, Dental, & Prescription Drug coverage

  • 401K

  • Paid training

  • Regular performance reviews

  • Management opportunities

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