Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Parts Counter Rep - Gateway Toyota

Expired Job

Penske Automotive Group Toms River , NJ 08753

Posted 2 months ago

Summary/Objective

The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.

Essential Functions

  • Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.

  • Keeps accurate records of special order parts

  • Answers phone calls, providing price quotes and other information to customers

  • Takes phone orders, following all procedures and completing all required documentation

  • Assists outside sales representatives with their orders

  • Processes orders for daily shipment, delivery, or pick-up at counter

  • Receives and ships parts in accordance with company policies

  • Verifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not required

  • Assists service drive employees in selecting parts needed for repairs in process

  • Orders parts not in stock for required repairs in accordance with company policies

  • Follows up on special ordered items and promptly notifies service drive employees when received

  • Obtains credit authorization as required and in accordance with company policies

  • Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies

  • Issues credit for parts returned, in accordance with company policies.

  • Displays parts attractively to generate sales

  • Replenishes assigned inventory daily

  • Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock

  • Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition

  • Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer

  • Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

  • Assists in inventory control to achieve maximum turnover in accordance with established goals

  • Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts

  • Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory

  • Conducts inventory control activities and audits as directed by Supervisors

  • Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.

  • Works with service drive employee to ensure timely turnaround of parts needed for internal jobs

  • Maintains delivery vehicles for delivery program

  • Delivers parts as requested

  • Follows up on customer concerns and complaints promptly

  • Escalates any complaints to Parts Department Manager as needed

  • Establishes and maintains good working relationships with other service drive departments and the sales department

  • Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business

  • Completes all documents, forms and reports in accordance with company policy

  • Uses proper safety equipment and acts in accordance with company policies, and regulations

  • Keeps abreast of new equipment and tools available and recommends purchases

  • Ensures that the work areas and customer waiting area are kept clean

  • Follows all attendance and punctuality standards with adherences to timekeeping standards

  • Follows the Company Code of Business Ethics and Conduct

  • Understands and follows all work rules and procedures and follows directions from Supervisors

  • Upholds the company's non-disclosure and confidentiality policies and agreements

  • Maintains a professional appearance for self in accordance with company policy

  • Attends pertinent training on request

  • Attends company meetings as required

  • Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 6393

Type: Full-time

Dealership: Gateway Toyota

Location Address: 395 Rte 37 East


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Consultant Gateway Toyota

Penske Automotive Group

Posted 3 weeks ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Summary/Objective The New and Used Car Salesperson is directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards. Essential Functions * Approaches, greets, and offers assistance to any customer who enters the dealership showroom or sales lot * Assists customers in selecting a vehicle by asking questions and listening carefully to their responses and delivers a minimum number of vehicles per month * Writes complete sales orders and processes paperwork in accordance with dealership policies * Maintains owner follow-up system that encourages repeat business and contributes to customer satisfaction * Maintains a prospect development system * Conducts business in an ethical and professional manner * Describes all optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects * Follows dealership procedure to obtain proper identification from customer prior to test drive * Follows dealership sales process as directed by Sales Management. Demonstrate new vehicles. Offer test drives to all prospects; obtain proper identification from customer prior to test drive; follows test drive route * Exhibits high level of commitment to customer satisfaction * Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals * Keeps abreast of new products, features, accessories, etc., and their benefits to customers * Knows and understands equity and values, and is able to explain depreciation to the customer * Ensures the sales manager has an opportunity to meet each customer * Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.) * Prepares sold vehicles for customer delivery prior to customer arrival * Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork * Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department * Schedules first service appointment * Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met * Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively * Attends company meetings as required * Maintains a professional business appearance as determined by dealership management in accordance with company policies * Knows and understands the federal, state and local requirements which govern the company's business * Coordinates with the sales manager to set and meet new and used sales quotas. Meets the profit margin goals * Greets customers promptly and is polite and friendly * Consistently follows the outlined sales process * Utilizes floor time effectively in meeting the customers' needs and soliciting sales * Performs pre-delivery inspection and road test before delivery to customer * Delivers vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty * Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership and understands equity and values, and able to explain depreciation to customer * Conducts telephone transactions courteously and promptly * Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales * Utilizes dealership sales control (confirm CRM/DSM) system * Has ability to communicate effectively with new car buyers/customers and according to their preferred method of communication, whether by phone, by email, or in person and able to train other subordinates to do the same * Has thorough knowledge of all dealership products and services and can convey this information to subordinates and customers * Directs customers to product information resources, including those available on the Internet * Maintains an ongoing customer database to capture repeat business * Attends product and sales training courses as determined by sales management and manufacturer * Maintains required dealership certifications * Sells/Leases and delivers new and used vehicles * Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies * Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average * Moves and arranges display vehicles on showroom and on lot as directed by management * Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude * Understands the federal, state, and local laws that govern retail automobile sales and ensures that new car sales programs are in compliance * Maintains reporting systems required by general management and the manufacturer * Ensures that the work areas and customer waiting area are kept clean * Follows all attendance and punctuality standards with adherences to timekeeping standards * Follows the Code of Business Ethics and Conduct * Understands and follow all work rules and procedures and follows lawful directions from Supervisors * Upholds the company's non-disclosure and confidentiality policies and agreements * Maintains a professional appearance for self and subordinates in accordance with company policy * Attends pertinent training on request * Assists with organizing and attends special events held at dealership or in the community * Attends company meetings as required * Other duties as assigned Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Req Number: 7213 Type: Full-time Dealership: Gateway Toyota Location Address: 395 Rte 37 East Penske Automotive Group Toms River NJ

Parts Counter Rep - Gateway Toyota

Expired Job

Penske Automotive Group