Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Parts Counter Associate, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Parts Counter Associate who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Responsibilities and Qualifications
The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.
Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
Pull and fill orders from stock
Notify parts manager of out-of-stock parts or shop materials that need immediate attention
Notify all necessary parties when special ordered parts have been received
Pull orders and ensure sure all parts are tagged with customer names and job number
Follow department policy and instructions on the special ordering of parts, plus S.O. aging
Follow up on back-ordered parts and replenishes assigned inventory daily
Maintain a prompt, efficient and timely flow of paperwork
Makes sure all internal requests for parts are billed on service repair order
Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
Receive payment from retail customers or obtain credit authorization
Assist outside sales representatives with their orders
Excellent communication and customer service skills, and able to maintain a professional image and demeanor
Ability to multi-task in a fast paced environment
Strong computer & phone skills is required (Internet, MS Outlook)
Proficient in CDK is a plus!
Degree in automotive technology or military equivalent experience
Bi-lingual is always a plus!
Must be at least eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screen (background and drug test)
In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!
Competitive weekly pay
401k plans with company matching for most full-time and part-time team members
Health care medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country-- which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com.