Parts Coordinator

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

SUMMARY

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and three year of experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist and order parts for technicians

• Manage technicians - Month On Hand

• Return to Piqua - parts from technicians' inventories

• Identifying/researching parts

• Shipping and receiving

• Cycle count inventories

• Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.

• Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.

• Assist in the training and cross training of other individuals in the office.

• Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.

• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.

• Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.

• Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.

• Assist in preparing reports on order status, parts & material shortages, as necessary.

• Keep abreast of new products and related parts required for various modifications and keep bulletins updated.

• Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.

• Write up credits for returned merchandise and handle telephone requests from technicians.

• Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.