This position is based in Long Island City, NY under close direction of the District Manager. The selected candidate will allocate and distribute parts and materials for service repairs and customer orders, handle parts orders, perform other assigned Parts Department functions, including inventory control of parts and materials in stock and on order. There will be frequent contact with Branch employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.
Order parts for technicians and OTC customers
Shipping and receiving
Assisting walk in customers
Cycle counts inventories
Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors. Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.
Assist in the training and cross training of other individuals in the office.
Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches. Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
Assist in preparing reports on order status, parts & material shortages as necessary. Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
Write up credits for returned merchandise and handle telephone requests from technicians.
Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.
Accredited High School diploma, Business or trade school or GED
0-2 years Parts or clerical experience which includes any or all of the following: ordering, shipping, any receiving, parts sales and inventory control.
Handle competing/multiple priorities
Microsoft Office products excel, Word, Outlook
Excellent verbal, written and interpersonal communication skills
Required to sit for prolonged periods of time
Extensive periods of time on phone
Lifting 50-75 lbs with or without assistance
Climbing up to 8 ft with ladder
Kneeling, squatting, bending, pushing/pulling
Exposure to noise, heat, cold, slippery, wet conditions
OT as required
NO PHONE CALLS PLEASE
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at firstname.lastname@example.org to request assistance. No other requests will be acknowledged.
In accordance with the New York Fair Chance Ordinance, Hobart Service considers all qualified applicants with a criminal history.