This position is responsible for overseeing and coordinating non-commercial Reconditioning vehicles including but not limited to dealer, rental, and retail through the reconditioning fulfillment process.The Reconditioning Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.
Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment.
Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
Create and maintain billing files for reconditioning fees related to these accounts.
Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.
Analyze and manage customer vehicle throughput via daily report/query capabilities.
Manage customer's expectations of recon fulfillment activities through proactive communications.
Build deep service relationships with customers.
Soft sell additional services to dealers upon delivery of existing work.
Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
Evaluate reconditioning needs and provide timely and accurate quotes.
Receive vehicle and registration information from customers interested in reconditioning services.
Enter all pertinent information into AS400 and approved work requested by customer.
Utilize the AS400/VCF systems to monitor and track vehicle repairs.
Communicate and schedule repairs/enhancements with Recon Shop management.
Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
Review completed work ensuring customer quality standards are achieved and/or exceeded.
Follow up with customer to confirm completion and satisfaction.
Work with finance/local management to ensure customers are charged and A/R is timelycollected.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
High School Diploma or equivalent required.
4 years of clerical or administrative support experience required.
Valid driver's license and safe driving record required.
Excellent communication and organizational skills required.
Advanced computer software skills necessary.
Must be able to use general office equipment (i.e., copier, fax machine, etc.).
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks, manual dexterity.
Vision abilities required include close, distance and depth perception.
Frequent exposure to toxic or caustic chemicals. Moderate noise level.
The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.