Parts Coordinator

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment parts. This is a direct hire position with great benefits offered.  As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.

Responsibility 

Maintains adequate parts inventory for machines in area of responsibility. Reorders as necessary.

Maintains a research cross-reference file to identify parts correctly. Obtains prices on special parts and assemblies from the Research Analyst at the headquarters office.

Furnishes customers with recommended parts inventory. 

Trains customers in the use of parts catalogs and PSO cards.

Keeps record of all parts assigned to field service mechanics and returns all unused parts for a specific job to inventory.

Expedites daily parts shipments. Expedites delivery on emergency or back-order items to accommodate customer.

Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.

Handles warranty claims and follows through to completion.

Assists supervisor in proper storage and disposal of EPA controlled waste.

Supervises service center in absence of Service Center Manager

Requirements

The ideal candidate for this position will have:

Prior customer service experience, preferably in a parts or technical support role

Strong communication and interpersonal skills

Attention to detail and ability to work in a fast-paced environment

Proficiency in Microsoft Office and experience with CRM software

Ability to multitask and prioritize effectively

Knowledge of parts and inventory management is preferred

High School diploma or equivalent required, additional technical certifications or education is a plus

Benefits

Medical, Dental, Vision, 401K