Parts Associate

Principle Toyota in Memphis

Parts Associates are Earning Salary+ Commission

Are you looking for a dynamic and rewarding career that offers fantastic earning potential and a supportive work environment? Principle Toyota, a leading automotive dealership in the Memphis automotive market, is seeking enthusiastic Client Advisors to join our exceptional team. If you are driven, customer-focused, and motivated to succeed, this is the perfect opportunity for you!

What We Offer:

• Salary+ Commission: We believe in rewarding your hard work and dedication by providing a competitive commission structure that allows you to reach your financial goals.

• Training Pay: We understand that everyone starts somewhere. If you're new to the automotive industry or need a refresher, we offer training pay to ensure you have the knowledge and skills needed to excel.

• Work-Life Balance: We value the importance of family time and personal commitments. That's why we are closed on Sundays, giving you a guaranteed day off to relax and recharge. We also give a day off during the week, so you work 5-days per week.

• Paid Vacation: Take the much-deserved time off to explore new destinations, spend time with loved ones, or simply unwind. We offer generous paid vacation to support your overall well-being.

• Great Benefits: Your health and well-being matter to us. We provide a comprehensive benefits package that includes medical, dental, and vision coverage, ensuring you and your family are protected.

• 401k: Plan for your future with our 401k program. We believe in helping you build a strong financial foundation and preparing for retirement.

• Advancement Opportunities: At Principle Toyota, we are committed to fostering the growth and development of our associates. We offer advancement opportunities within the organization, allowing you to take your career to new heights.

• Development: We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

Additional Perks:

• Closed on Sundays.

• Paid holidays.

• Discounts on new and used vehicle purchases.

• Discounts on parts and services.

Who We Are

Our Mission: We Live to Provide Exceptional Care.

Our Purpose: Helping People Live a Better Life

Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.

Our Values are our G-U-I-D-E

• Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.

• Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.

• Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.

• Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.

• Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.

Essential Duties of Parts Associate:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

• Has contact with our wholesale customers such as, Body shops, Repair Shops, and Software programmed online customers

• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

• Answers phone calls, providing price quotes and other information.

• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

• Prior experience in dealing with body shop, mechanical shops, and insurance companies.

• Provides high level of service to internal and external customers.

• Pulls and fills orders from stock.

• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

• Notifies the service advisor and the customer when special ordered parts have been received.

• Follows up on back-ordered parts.

• Replenishes assigned inventory daily.

• Makes sure all internal requests for parts are billed on service repair order.

• Receives payment from retail customers or obtains credit authorization.

• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

• Great at creating new accounts.

• Participates in all training programs that are made available.

• Keeps current on new products and product updates.

• Participates with the parts manager in maintaining a lost sales tracking program.

Qualifications of the Parts Associate:

• Clean driving record with valid/current Driver License.

• High School graduate or GED a MUST.

• Experience in similar positions, 1+ year(S) preferred.

• Completion of negative drug screen.

• Completion of acceptable background investigation.