Parts Advisor - Watertown

Tesla Motors Watertown , MA 02472

Posted 3 weeks ago

Role

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

  • Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.

  • Return missed phone calls and emails promptly 5 minutes or less.

  • Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

  • Accurately record parts transactions and data into Dealer Management System attention to detail critical.

  • Conduct Transactions w/ systems; walk customer through order and provide summary.

  • Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.

  • Maintain records of time, expenses and materials.

  • Communicate estimated parts ship and arrival time, including regular updates.

  • Follow up with customer on parts order and ensure complete satisfaction with the order.

  • Perform other related duties as assigned.

  • Help maintain cleanliness of service center.

  • Effectively handle multiple priorities, organize workload, and meet deadlines.

  • Pick up and deliver parts using full size van and 20ft trailer.

Requirements

  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.

  • Understanding of basic automotive techniques related to repair and servicing of automobiles.

  • Experience in automotive equipment and servicing methods.

  • Dealer Business Process and Best Practice.

  • DMS Systems, SAP, MS Office Suite.

  • 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.

  • Excellent oral and written communication skills as well as the ability to follow instructions required.

  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.

  • Maintain and perform top level professional integrity and appearance as a parts advisor.

  • ASE Certification a plus.

  • Degree or Certificate from a University program in Automotive Technology a plus.

  • Dealer automotive service experience a plus

  • Must be at least 18 years of age

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