Parts & Accessories Manager @ Laconia Harley-Davidson

Orlando Harley-Davidson Bartlett , NH 03812

Posted Yesterday

LACONIA HARLEY-DAVIDSON located in Meredith, NH

Job Title:......................................... Parts & Accessories Manager P&A

Department:.................................... Parts & Accessories Department

Supervisor:...................................... GM

Pay Class/FLSA Status:.................. Salaried/Exempt

Summary Description

Manages employees and operations of the parts & accessories department.

Key Results Areas:

  • Set-up and maintain a smooth running, efficient Parts & Accessories department.

  • Employ sound management practices to ensure parts department contributes acceptable levels of gross & net profit.

  • Provide superior customer service to both internal (Service Department) and external customers.

Major Duties and Responsibilities:

  • Parts Department Operations

  • Adhere to American Road Group Shared Values and Commitment to Success (attached).

  • Ensure P&A personnel are alert, well trained, and available when needed.

  • Ensure the needs of the service department are being met.

  • Review all stock orders to ensure a fast moving, balanced inventory of parts & accessories.

  • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.

  • Occasionally assist staff when needed.

  • Supervise and maintain an accurate up-to-date inventory management & control system.

  • Become familiar and efficient with all phases of the computer system required for service & parts management.

  • Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.

  • Ensure employees keep a clean and order department.

  • Inform all customers of in-store promotions and notify of upcoming events.

  • Management

  • Adhere to, and strictly enforce, Harley-Davidson Motor Company Non-

Retail Sales Policy (attached)

  • Maximize return on investment of parts inventory.

  • Grow the volume of Parts & Accessory sales.

  • Maintain budgeted revenue and expense objectives.

  • Develop advertising & promotion campaigns for merchandise.

  • Provide reports to GM, as requested.

  • Develop monthly and annual objectives for the department in collaboration with GM.

  • Attend training sessions to keep current with P&A merchandising & inventory control issues.

  • Customer Service

  • Greet customers immediately, in a courteous and friendly manner.

  • Handle telephone transactions quickly, and courteously.

  • Point out any sales, specials, or new merchandise to staff and customers.

  • Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.

  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".

  • Other Duties

  • As assigned.

Supervisory Responsibilities:

  • Meet with GM and communicate company wide information, regarding policy changes, progress, events, goals, etc. with the department.

  • Establish departmental work schedule, balancing the workloads of all employees.

  • Establish job assignments for all P&A employees within their skill level.

  • Set policies and procedures for P&A department.

  • Manage employee performance (evaluate and council).

  • Assist GM with recruiting, interviewing, hiring, and firing employees.

  • Maintain records of all employee performance reviews.

  • Provide training for all P&A employees (seminars, workshops, P&A sales, inventory management, etc.).

  • Ensure you, and your team, provide accurate "End of Day" reconciliation to accounting by following closing procedures correctly.

Commitments:

  • Lead by example

  • Integrity beyond question

  • Financial success of the entire organization

  • Responsiveness

  • Follow Up

  • Continuous Improvement

  • Treat all employees and customers fairly, courteously, and with dignity.

  • Model superior customer service behavior for all P&A personnel by maintaining positive relationships with customers, employees, GM and owner(s).

  • Be prompt and available for flexible scheduling.

  • Be honest and fair in all business dealings.

  • Demonstrate an interest in growing the P&A business.

  • Focus on quality

Qualifications & Job Requirements:

  • Five years progressive experience with retail sales and inventory management.

  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

  • Experience with Talon ES, Part Smart and Microsoft office knowledge or the ability to quickly learn.

Physical Demands:

  • The noise level in the work environment is occasionally loud.

  • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of materials.

Working Conditions:

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

  • Occasionally, exposed to exhaust fumes or other airborne particles.

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Parts & Accessories Manager @ Laconia Harley-Davidson

Orlando Harley-Davidson