Job Title: Parts and Accessories Associate
Department: Parts and Accessories
Supervisor: Parts Manager / Team Leader
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Key Results Areas:
Drive Retail Sales of Parts and Accessories
Major Duties and Responsibilities:
Adhere to American Road Group Shared Values and Commitment to Success (will be provided at time of hired).
Provide excellent customer service to all of the dealership's customers.
Greet customers immediately, in a courteous and friendly manner.
Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Point out any sales, specials, or new product to customers.
Assist customers with their selection of merchandise and offer additional products that complement the purchase.
Accept cash & credit card payments for parts purchases. Keep cash register accurate.
Notify customers when special orders or back-ordered items are received.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
Use standard greeting for all incoming telephone calls.
Inform all customers of in-store promotions and notify of upcoming events.
2.Retail Sales of Parts and Accessories
Adhere to, and strictly enforce, Harley-Davidson Motor Company Non-Retail Sales Policy (will be provided at time of hired).
Provide prompt and accurate service at cash register.
Assist Parts Manager / Team Leader with reaching retail sales goals in Parts and Accessories.
Participate in periodic physical inventory of all parts (counts, reports, etc.).
Assist with set-up, organization and staging of special events.
Create well organized presentations which appeal to our customers.
Ensure parts displays are stocked, clean, dust free, and appealing to our customers.
Continuously maintain showroom product availability by stocking shelves and displays.
Maintain updated customer mailing lists. Contact previous customer by email or phone to invite them back to the dealership.
Attend P&A meetings to keep current with merchandising and inventory control issues.
Ensure all transactions are completed promptly while checking for accuracy.
Process all paperwork and maintain organization of all media.
Receive payments for products and services rendered. Authorize all credit card and check payments. Returns receipt and change to customer.
Provide accurate "End of Day" reconciliation to accounting by following closing procedures correctly.
Shipping, Receiving, Chrome Consulting, Parts to Service
Supervisory Responsibilities None
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Present an up-beat, friendly, outgoing personality to customers; no matter what the situation!
Demonstrate professionalism in providing customer service.
Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements:
Friendly, outgoing personality; must have ability to get along with broad customer base.
Schooling or experience in motorcycles and retail sales.
Experience with Reynolds and Reynolds & computerized Parts, Service and inventory systems and general computer knowledge or the ability to quickly learn.
Must have the ability to stand and walk the sales floor for most of the day.
Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise.
American Road Group