Parts & Accessories Associate (Ft) @ I-4 Orlando Harley-Davidson

American Road Group Orlando , FL 32801

Posted 3 days ago

Job Title: Parts and Accessories Associate

Department: Parts and Accessories

Supervisor: Parts Manager / Team Leader

Summary Description

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Results Areas:

  • Customer Service

  • Drive Retail Sales of Parts and Accessories

Major Duties and Responsibilities:
1.Customer Service

  • Adhere to American Road Group Shared Values and Commitment to Success (will be provided at time of hired).

  • Provide excellent customer service to all of the dealership's customers.

  • Greet customers immediately, in a courteous and friendly manner.

  • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

  • Point out any sales, specials, or new product to customers.

  • Assist customers with their selection of merchandise and offer additional products that complement the purchase.

  • Accept cash & credit card payments for parts purchases. Keep cash register accurate.

  • Notify customers when special orders or back-ordered items are received.

  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".

  • Use standard greeting for all incoming telephone calls.

  • Inform all customers of in-store promotions and notify of upcoming events.
    2.Retail Sales of Parts and Accessories

  • Adhere to, and strictly enforce, Harley-Davidson Motor Company Non-Retail Sales Policy (will be provided at time of hired).

  • Provide prompt and accurate service at cash register.

  • Assist Parts Manager / Team Leader with reaching retail sales goals in Parts and Accessories.

  • Participate in periodic physical inventory of all parts (counts, reports, etc.).

  • Assist with set-up, organization and staging of special events.

  • Create well organized presentations which appeal to our customers.

  • Ensure parts displays are stocked, clean, dust free, and appealing to our customers.

  • Continuously maintain showroom product availability by stocking shelves and displays.

  • Maintain updated customer mailing lists. Contact previous customer by email or phone to invite them back to the dealership.

  • Attend P&A meetings to keep current with merchandising and inventory control issues.
    3.Cashier Functions

  • Ensure all transactions are completed promptly while checking for accuracy.

  • Process all paperwork and maintain organization of all media.

  • Receive payments for products and services rendered. Authorize all credit card and check payments. Returns receipt and change to customer.

  • Provide accurate "End of Day" reconciliation to accounting by following closing procedures correctly.
    4.Other Duties

  • As Assigned

  • Shipping, Receiving, Chrome Consulting, Parts to Service

Supervisory Responsibilities None

Commitments:

  • Treat all employees and customers fairly, courteously, and with dignity.

  • Be prompt and available for flexible scheduling.

  • Present an up-beat, friendly, outgoing personality to customers; no matter what the situation!

  • Demonstrate professionalism in providing customer service.

  • Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements:

  • Friendly, outgoing personality; must have ability to get along with broad customer base.

  • Schooling or experience in motorcycles and retail sales.

  • Experience with Reynolds and Reynolds & computerized Parts, Service and inventory systems and general computer knowledge or the ability to quickly learn.

Physical Demands:

  • Must have the ability to stand and walk the sales floor for most of the day.

  • Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise.

Working Conditions:

  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
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VIEW JOBS 6/21/2018 12:00:00 AM 2018-09-19T00:00 Job Title: Parts and Accessories Associate Department: Parts and Accessories Supervisor: Parts Manager / Team Leader Summary Description Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise. Key Results Areas: * Customer Service * Drive Retail Sales of Parts and Accessories Major Duties and Responsibilities: 1. Customer Service * Adhere to American Road Group Shared Values and Commitment to Success (attached). * Provide excellent customer service to all of the dealership's customers. * Greet customers immediately, in a courteous and friendly manner. * Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. * Point out any sales, specials, or new product to customers. * Assist customers with their selection of merchandise and offer additional products that complement the purchase. * Accept cash & credit card payments for parts purchases. Keep cash register accurate. * Notify customers when special orders or back-ordered items are received. * Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right". * Use standard greeting for all incoming telephone calls. * Inform all customers of in-store promotions and notify of upcoming events. 2. Retail Sales of Parts and Accessories * Adhere to, and strictly enforce, Harley-Davidson Motor Company Non-Retail Sales Policy (attached) * Provide prompt and accurate service at cash register. * Assist Parts Manager / Team Leader with reaching retail sales goals in Parts and Accessories. * Participate in periodic physical inventory of all parts (counts, reports, etc.). * Assist with set-up, organization and staging of special events. * Create well organized presentations which appeal to our customers. * Ensure parts displays are stocked, clean, dust free, and appealing to our customers. * Continuously maintain showroom product availability by stocking shelves and displays. * Maintain updated customer mailing lists. Contact previous customer by email or phone to invite them back to the dealership. * Attend P&A meetings to keep current with merchandising and inventory control issues. 3. Cashier Functions * Ensure all transactions are completed promptly while checking for accuracy. * Process all paperwork and maintain organization of all media. * Receive payments for products and services rendered. Authorize all credit card and check payments. Returns receipt and change to customer. * Provide accurate "End of Day" reconciliation to accounting by following closing procedures correctly. 4. Other Duties * As Assigned * Shipping, Receiving, Chrome Consulting, Parts to Service Supervisory Responsibilities – None Commitments: * Treat all employees and customers fairly, courteously, and with dignity. * Be prompt and available for flexible scheduling. * Present an up-beat, friendly, outgoing personality to customers; no matter what the situation! * Demonstrate professionalism in providing customer service. * Accept direction, follow instructions and work well with others. Qualifications & Job Requirements: * Friendly, outgoing personality; must have ability to get along with broad customer base. * Schooling or experience in motorcycles and retail sales. * Experience with Reynolds and Reynolds & computerized Parts, Service and inventory systems and general computer knowledge or the ability to quickly learn. Physical Demands: * Must have the ability to stand and walk the sales floor for most of the day. * Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise. Working Conditions: * Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events. American Road Group Orlando FL

Parts & Accessories Associate (Ft) @ I-4 Orlando Harley-Davidson

American Road Group