Partnership Ops Analyst, Risk And Response University Grad

Facebook Sunnyvale , CA 94085

Posted 1 week ago

The Partnerships Operations Escalations Team coordinates across different internal and external teams to help intelligently scale enforcement and application of Facebook's Community Standards, with an emphasis on building trust with partners and elevating their experience by inspiring a culture of accountability and catalyzing early response to escalations. Our team focuses on identifying areas for improvement, optimizing processes, solving challenging problems, and most importantly, helping to prevent them in future. This is an exciting opportunity to help drive impact and strengthen user trust on Facebook and Instagram.

We are seeking a team-oriented problem solver who can build strong relationships and thrives in ambiguity. You work well in high pressure situations, and quickly implement solutions, activating partners and subject matter experts as needed. You communicate clearly to various stakeholders, and provide key updates and findings as high priority escalations unfold.

RESPONSIBILITIES

  • Investigate reported escalations across multiple channels on Facebook and Instagram

Respond to escalated user/press/partner inquiries with high quality, speed, and accuracy

Interpret and enforce Facebook/Instagram Community standards and policies

Develop and implement scalable solutions to support our global processes

Partner with cross-functional teams to improve Community Standards enforcement, quality, reporting and tools

Collaborate with policy and product teams to drive continuous process improvements in the interest of improving user experience

Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Please note that some weekend and holiday work will be required on a shift basis

Address traumatic, sensitive and potentially offensive content

MINIMUM QUALIFICATIONS

  • BA/BS degree, obtain degree by August 2019
    1+ years of experience in an online operations, project management or online escalations environment

Analytical-thinking and problem-solving experience

Experience managing projects and coordination with a variety of global cross-functional partners

Experience managing escalations through process to resolution

Communication: demonstrated experience influencing across functional boundaries and/or globally

Must have the ability to obtain work authorization in the United States at the time of hire, and maintain ongoing work authorization during employment

PREFERRED QUALIFICATIONS

  • Ability to use and learn tools like SQL and Excel to drive analytics and reporting

Bilingual experience

Conflict management and negotiation skills

Demonstrated experience influencing across functional boundaries and globally

Understanding of Facebook community standards and policies

PR or relationship management experience or interest


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Partnership Ops Analyst, Risk And Response University Grad

Facebook