Partner Support Representative - Full Time

WHO ARE WE?

Partner.Co is global health and wellness company that partners with independent Brand Partners to help people achieve a body, business and lifestyle they love. Through a process we call Partnership Marketing, we provide Brand Partners with everything they need to build their business, including high-demand products in the wellness, fitness, skincare and personal care spaces, plus logistics, operations, marketing and more. Our Brand Partners build their business by referring people to the suite of Partner.Co products and are rewarded with money, travel, recognition and fun events.

OUR CULTURE

Partner.Co is headquartered in Puerto Rico, with our main office in Midvale, Utah, and offices worldwide. Our global presence allows our corporate staff to work with different cultures as we collaborate and grow as one high-performing, energetic team. We cultivate a collaborative culture where we work hard together and have fun while we do it! No matter your role, your impact is noted, and all ideas are encouraged.

We're passionate about health! As an employee, you can join our Employee Transformation Group, where you can gain guidance, support and free products for your personal wellness goals, and, of course, friends to cheer for you along the way!

WHAT NEXT?

• Does "Who We Are?" speak to you? Proceed to Question 2
• Does "Our Culture" intrigue you? Proceed to Question 3
• Do these things resonate to you? Proceed to Step 4
• Apply RIGHT NOW!: Follow the link below and send us your resume as well as answer a few simple screening questions to qualify you for this opportunity!

About the role

• Partner Support Representatives will provide outstanding customer service at a fast-paced level, while effectively assisting customers by offering quick and proper solutions. Inbound calls are a priority. A monthly scorecard will be performed to ensure the highest level of customer service and to ensure all team expectations are met. Partner Support Agents will assist our customers via phone and email.

What you'll do

• Inbound calls are a priority.

• Respond to all forms of communication in a timely manner (Phone and Email).

• Provide fast and appropriate solutions.

• Provide excellent customer service with first contact resolution.

• Build rapport with our leaders while maintaining a professional demeanor.

• Meet individual and team goals.

• Place auto-delivery orders and volume orders.

• Update general account information.

• Report feedback, complaints, and issues.

Qualifications

• Proficient in Microsoft Office Suite, inbound systems, and web pages.

• Excellent Spelling (evaluation application).

• Capture speed of 40 PPM with 96% accuracy.

• Ability to multitask.

• Active listening and strong communication skills.

• Detail and results oriented.

• Ability to make decisions and exceptions (Problem Solver).

• Handle confidential financial and personal information appropriately.

• 6 months of experience in Call Center Customer Service.

• High School Diploma.