Partner Success Manager - Brands

Button Inc New York , NY 10007

Posted 3 months ago

Button's mission is to build a better way to do business in mobile. Today, we work with some of the largest and most interesting businesses in the world, to connect consumers with what they want at the tap of a button. We build with the consumer experience in mind, and we have a reputation for paving the future of mobile and enjoying the road to get there.

As a Brand Success Manager at Button you will be responsible for the strategic account management and revenue growth of our existing Brands. We will rely on you to understand key business drivers, objectives, and challenges and identify solutions and strategies that drive value to our partners. In this role, you'll be the communication nexus between Button engineering, product, and marketing - constantly funneling feedback from our partners, serving as their internal advocate, and helping our team build exceptional products.

We are looking for someone who is skilled at developing strong relationships with key stakeholders across organizations, influencing without direct authority, and new product sales and adoption.

As a company, we believe in using our tools to ensure strong communication, ownership and accountability across teams. We currently use Google Suite, Salesforce, JIRA, Slack.

AS A BRAND SUCCESS MANAGER YOU WILL:

  • Gain a deep understanding of customers' business priorities, challenges and consumer acquisition and retention strategy

  • Craft and execute strategic account plans based on the priorities of partners with the capabilities of Button

  • Secure partner adoption of key products, marketing campaigns, and other initiatives via routine meetings and Executive Business Reviews

  • Maintain and manage a pipeline and forecast of renewals, new product sales, and new partner launches.

  • Ensure consistent achievement of quarterly and annual revenue goals

  • Oversee the onboarding of new partners from initial technical integration through launch

  • Facilitate and activate new partnership opportunities within the Button Marketplace while simultaneously increasing client revenue and optimizing performance

  • Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs

  • Be the evangelist of Button on the front lines with partners, at mobile events, and on industry panels

WE LOOK FOR TEAMMATES WHO HAVE:

  • Demonstrated experience in account management and revenue growth for high value, strategic accounts for B2B companies

  • Track record of consistently (over)achieving sales and revenue goals

  • Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level

  • Strong written and verbal communication skills - including experience creating and presenting executive business reviews

  • An eye to organization resulting in systematic and predictable delivery

  • A creative inclination that will help you come up with out of the box ways to surprise and delight our partners

  • Familiarity with Salesforce or other CRM

YOU WILL WORK WITH:

  • Tijs van Santen , CRO: Tijs is the Chief Revenue Officer of Button. With more than a decade of international sales leadership experience, Tijs joined Button from marketing technology platform Impact Radius, where he served as CRO. There, he successfully designed, built, and led teams across the US, Europe and Asia, and helped deliver over 1000% revenue growth. Prior to Impact Radius, Tijs served as the VP of Global Sales at Forrester Research, and has held a variety of positions at one of the world's most influential research and advisory firms beforehand. He has grown and managed teams worldwide, successfully designing and building global sales organizations.

Gabriella Porrino, Partner Success Manager. As Button's partner success manager, Gabriella works for and with our partners to ensure they are getting the most value (and joy!) out of our platform. In her spare time, Gabriella bikes around NYC in search of tacos and/or vegan desserts.

Amanda Greenwood, Partner Success Manager. Amanda is a Partner Success Manager focused on launching new mobile partnerships and optimizing existing relationships. With a background in Affiliate Marketing, she's always looking for new opportunities to enhance her clients' mobile marketing strategy. While not at work you'll find her trying new restaurants around NYC!

Chloe Barritault, Director of Sales Operations. With almost 10 years of international sales engineering and sales enablement experiences, she joined us from digital marketing company Impact. There, she successfully designed, built, and led teams across the US, Europe and Asia, and helped deliver over 1000% revenue growth. Prior to that , Chloe started her carrier in Business Development and Sales Engineering at Wildfire & Google. Fun fact: Chloe was originally born in the country side of France (between Bordeaux and Paris) and has lived in London UK, Santa Barbara California and moved to New York City recently! She enjoys traveling and meeting people around the world. When she's back in NYC, you'll find her wandering around East Village to discover new trendy bars and restaurants!

Button is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at workregardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Button is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

OLO

Posted 4 days ago

VIEW JOBS 1/18/2019 12:00:00 AM 2019-04-18T00:00 Olo Customer Success Managers are responsible for advocating and supporting customers to ensure their success in utilizing Olo's platform. They are a constant connection between the Olo Specialist and Support Teams and the customer. This role is responsible for managing deliverables for key customer accounts to ensure the highest levels of customer satisfaction. This individual will also work with the Olo Specialist Team to deliver best in class utilization of Olo's digital ordering platform. The ideal candidate will have a passion for technology and building strong customer relationships. They will be a skilled communicator and project manager, all while providing great customer service. Responsibilities: * Maintain and enhance overall customer wellbeing by monitoring customer health, proactively addressing issues, and acting as an escalation point of contact. * Collaborate closely with multiple contacts within the customer's organization including IT, Marketing, Operations, and customer partners to identify and drive key goals for customer success (e.g., driving digital ordering sales volumes, support adoption of new Olo products, KPI goal alignment, etc.). * Communicate requested product enhancements (customer roadmap requests) internally, utilizing Jira and manage customer expectations on the deliverable of these requests. * Work with our Specialist team to facilitate efficient and successful post deployment implementation projects for customers. * Provide effective consultation based on client needs, e.g., identified performance improvement opportunities highlighted in Brand Snapshot, App reviews, Google Analytics reports, etc. as well as sharing insights & advice for optimizing platform utilization. * Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction resulting in increased customer loyalty and client retention. * Advocate customer needs/issues cross-departmentally; working together to solve issues and identify upsell opportunities for the Customer Relationship Managers. * Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Requirements: * BA/BS degree or equivalent. * Minimum 2+ years relevant work experience in account management, enterprise sales, or other related field (SaaS experience preferred). * Excellent project management skills and experience leveraging internal resources and external partners to execute against deadlines. * Passion for delivering customer success and a strong interest in advocating for clients and delivering long term value. * Excellent verbal and written communication skills - you consistently stand-out as a relationship builder amongst your peers. * Legally able to work in the United States. About Olo Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 200 restaurant brands. Olo's enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded website and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE®) or get meals delivered from the restaurants they love. Customers include Applebee's, Chili's, Chipotle, Denny's, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more. Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg. We encourage you to apply! At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle. Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you! OLO New York NY

Partner Success Manager - Brands

Button Inc