Partner Success Manager, Language Services

Alphasights, Ltd. New York , NY 10007

Posted 2 weeks ago

Vendor Manager | New York, NY

About Us

AlphaSights is a global leader in knowledge search, connecting the world's top professionals with the world's best knowledge. As part of our growth strategy, we are developing and improving our transcription services, known as AlphaScribes, for our global business clientele. AlphaScribes refers to AlphaSights' experienced, high-performing team of transcriptionists and transcription partners who provide the company with best-in-class, accurate and timely transcription work.

Learn more: https://medium.com/alphasights/alphasights-in-100-seconds-video-946e92f28e30

The Position

We're looking for a driven and detail-oriented Partner Success Manager to oversee and lead AlphaScribes' community of remote transcriptionists, language professionals and transcription partners. You will partner with other functions, such as Recruiting and Communications, to recruit the best language professionals, onboard and train new members, while promoting current or developing new incentive programs and motivational messaging. In your role as Partner Success Manager, you'll have the opportunity to develop, grow and improve the effectiveness and quality of AlphaScribes' remote language professionals and partners. You'll be expected to take ownership of the relationships, engage with the community and deliver outstanding outcomes for AlphaSights as a result.

Responsibilities will be comprised of but not limited to:

  • Building relationships with our community of remote transcriptionists and partners

  • Monitoring adherence to contract and minimal productivity requirements

  • Joining Quality Assurance Lead on touch-base calls and assisting in quality issues resolution

  • Owning the process of negotiating contractual terms

  • Identifying potential new partners and conducting research to determine who offers the best quality, turn-around time and price

  • Coordinating the transcription team and partners within specific time zones to develop process efficiency

  • Designing incentive programs and motivational messaging to ensure high productivity of the remote team

Required Skills and Experience

  • A proven track record of building and managing successful vendor-vendee relationships

  • A minimum of 3 years of experience as a full-time Vendor/Partner Success manager role within a transcription company or in the language industry (preferred)

  • Multitasker with strong organizational skills

  • Superior interpersonal communication skills

  • Proficiency in juggling multiple communication channels (phone, email, Slack, Google Hangouts)

  • Thick skin and ability to resolve conflict

  • Critical thinking and exceptional negotiation skills

  • Candidates must have excellent oral and flawless written command of English. Proficiency in another language is a plus.

Job Type: Full-time, salaried


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Alphasights, Ltd.