SAP Tempe , AZ 85280
Requisition ID: 190647
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
PURPOSE AND OBJECTIVES
The Partner Support Center is a dynamic group within SAP's Global Partner Service Delivery team, specifically created as a centralized response center to support NA PartnerEdge members with business issues and program support. Initially designed to assist VARs, the Partner Support Center will expand to other partner types (SIs, ISVs, Distributors, etc.) as the team gains critical knowledge and experience. The overall mission of the Partner Support Center is to provide a high-touch, fast-response "center of expertise" for reselling partners so they have what they need, when they need it in order to grow their SAP software license revenue across the SAP solution portfolio. The Partner Support Center is a one-stop response center that will assist a partner or SAP sales member with any programmatic or operational issue they're faced with and champion a resolution within SAP.
Key business metrics for success will include inquiry response time, time-to-resolution, response volumes and user satisfaction. Additional metrics will include revenue generated through GPO partners and overal GPO revenue growth.
The Partner Support Center is staffed with Partner Support Specialists. There are three employment levels of Partner Support Specialists (I,II, III) - allowing the team to have defined career growth opportunities at the onset as well as attract seasoned professionals. The Partner Support Center is an excellent gateway into SAP for professionals just graduating from university who are seeking a powerful platform for building their business acumen
The Partner Support Center reports into the Global Partner Service Delivery management team.
Responsibilities will include:
Responding to inbound phone and email inquiries from partners, SAP sales, various other SAP Channel teams, and providing administrative support on a broad range of topics, such as:
Quoting & Ordering managing Quote-to-Cash creation, approvals, contracts drafting and execution. leveraging extended VAT team0 Pricing, Finance, Credit, etc.
Booking & Licensing Software delivery via Order Management, Finance and ensuring predictable booking
Third Party Sales Commission Execution support from approvals through to party payout
Support & Maintenance Partner Center of Expertise (PCoE) escalations, maintenance renewals & transfers, support issues
Partner Program Transactions GAFs, PRM, agreement changes, etc.
Business Model integrations & related admin support- Cloud Choice Profit & RESELL
Promotions rebates, credits & incentives
Miscellaneous Projects Ad hoc requests
Managing and escalating risks to key stakeholders, as necessary
Collaborating with other GCGB members and Partner Support team to analyze and respond to inquiries
Acting as liaison between partners and SAP shared services teams including Finance, Legal, Deal Desk, Partner Services Advisors, Partner Business Services and GPO programs team as well as with field teams including GB Sales and Market Units
Recording, tracking and documenting partner requests, updating through to final resolution.
Maintaining knowledge base of opportunities for SAP partners through ongoing training and professional development
Providing feedback to assist with development and enhancements of programs, policies and processes
Proactive program administration and assignment of more complex tasks, resolution of difficult issues and management of critical escalations will vary and increase based on PSS level
Assisting with operational enablement for our colleagues in Partner Management
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelor's degree required
Effective verbal/written communication skills to successfully respond to partner inquiries
Demonstrated analytical skills and independent problem solving aptitude required
Highly organized and detail oriented
Ability to take a consultative approach to understand requirements, drill into details, and resolve issues
Commitment and willingness to strive toward achieving SAP's NA GPO goals
Demonstrated flexibility and responsiveness to work in an ever-changing environment
Desire to develop one's self and take advantage of opportunities to practice and enhance business/technical skills
Proven capability to work in a team and collaborate; with independent accountability
Microsoft Office tools, including Word, Excel and PowerPoint
Business level English: yes
Business level local language: yes
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Nearest Major Market: Phoenix
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