Partner Ops Associate

ABOUT LINXUP

Do you want to be a key player at a fast-growing company? If you're looking for an opportunity to challenge yourself, Linxup is the right place for you.

Linxup (formerly Agilis Systems) helps service companies, transportation organizations, and other fleet-based businesses track and protect the vehicles and equipment on which they rely. Using our software-as-a-service (SaaS) platform, customers can unlock a range of offerings: from simple track and trace features, to all the tools they need to improve fleet management, increase mobile worker productivity, protect drivers through coaching, and reduce operating costs. Headquartered in St. Louis, MO, Linxup has offices and employees across the country, and enjoys status as a multi-year member of the St. Louis Business Journal's Best Places to Work. As Agilis Systems, we have been named to the Inc. 5000 Most Successful Companies in America list four years in a row. Our people are the reason for our success. Our teams are empowered to cultivate greatness and are supported by Linxup to be intuitive, creative, and determined in all they do. Come join us.

ABOUT THE POSITION

As Partner Ops Associate, you will be responsible for day-to-day Netsuite Partner-related duties as assigned by the Partner Ops Manager and will also serve as a Partner Netsuite SME. You will also work with reseller partner customers to address questions they have about our products as well as escalate support cases and resolve integration issues.

ESSENTIAL FUNCTIONS - RESPONSIBILITIES

• Assist the Partner Ops Manager with day-to-day NetSuite and partner-related duties

• Serve as a Partner NetSuite SME, assisting the Partner Ops Manager in developing all NS processes for partner processes

• Participate in NetSuite calls reviewing impact to partners of various policies

• Responsible for researching/implementing device transfers, RMA's, activations, cancellations, calculating credits

• Working with Finance to resolve discrepancies in monthly reseller invoices and processes around the invoices

• Research end user billing questions such as device counts and disputed charges

• Work with Sales Ops to ensure accuracy of internal systems and the sync between them

• Ongoing training with Support on how to handle partner customer RMA's, billing, and end user research

• Address any issues with partner integrations

• Address questions from reseller customers

• Help activate units for selected reseller partner customers

• Investigate Sales tax issues related to resellers

• Manage data integrity between NetSuite and Salesforce

• Manage seasonal suspensions

• Investigate offline devices at partner customers

• Perform other duties and projects as assigned

QUALIFICATIONS

• College degree preferred

• Knowledge of NetSuite and Salesforce

• Ability to learn quickly, think critically and to figure things out when there is no clear answer to how to solve a problem in NetSuite

• Ability to defend ideas in front of a group of others

• Ability to train others

• Ability to work cooperatively with other departments

• Ability to take on managerial responsibilities over time

WORK ENVIRONMENT

• The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

• This position is hybrid with designated days working from the office and designated days working from home.

• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

We value hard work and on-the-job-excellence, so we offer competitive compensation and benefits packages:

• Position offers a Base Salary

• Medical, Dental, Vision, Life and 401(k) benefits are offered

• FTO-Flexible Time Off