Partner Manager

Patreon is the best place for creators to build memberships by providing exclusive access to their work and a deeper connection with their communities. We're building a content and community platform where creators can engage directly with their fans and monetize their creativity, while maintaining full ownership over the work they make and the communities they create.

We're leaders in the membership space with 250,000+ active creators and over $3.5 billion paid directly to creators on our platform. Our team is building tools to optimize the creator-to-fan relationship, including native video, enhanced podcasting features, improved creation tools, and new community experiences. We're continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Partner Manager to support our mission.

This role is based in our New York office or remotely in Los Angeles.

About the Role

• Build trusted relationships: Every day you'll work with our top-of-market creators and earn their trust that the Patreon platform and team is essential to unlocking the earnings and connection with their fan base that allows their creative business to flourish

• Develop strategic projects: Collaborate with creators in your portfolio to ideate and execute on projects alongside our Creator Marketing teams that amplify and co-tell stories

• Strategic Consultations: Working with creators in your portfolio to address their unique business-critical needs and goals through motions like tier revamps, enrolling in product testing, connecting with EPD for feedback sessions, working with DS on additional data reports and more.

• Drive increased earnings and product adoption: Across your portfolio, accelerate each creator's growth trajectory by coaching them on how best to use product features to increase traffic to their Patreon page, improve fan-to-member conversion rates, and maximize long-term retention of existing members.

• Level up creators' product mastery: Coach creator teams on how to use the Patreon platform, new product launches, and third-party integrations to achieve their membership goals.

• Partner on marketing opportunities: Coordinate with cross-functional Patreon teams to showcase your creators in promotional, event, and press opportunities that are mutually beneficial to the creator and Patreon.

• Inspire evangelism for Patreon: Translate the investment we make into strategic creators into the strength of their advocacy for Patreon, driving more fan and creator interest in the platform.

About You:

• 3+ years of experience in creator success, talent management, and/or partnerships

• Customer/partner management: Experience managing deep, long-term partnerships with a small portfolio, particularly with creators making podcasts, video content or music.

• Product and revenue expansion: Proven success in an environment with revenue and/or product adoption growth targets with each managed account.

• Cross-functional partnerships: Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product, product marketing, data science, engineering and more.

• Applying data insights to customer needs: Digging into insights about performance and translating them into customized, actionable steps for customers.

Projects you may work on:

• Revamp of a creator's tiers to drive more member acquisition and sustainability for the creator

• Partner with a creator to develop a plan for content and promotion in conjunction with a major launch for their fans

• Manage a creator's involvement in a Patreon marketing event to ensure a great experience for the creator and impact for Patreon

• Identify creators who would be a good fit for early testing of new product features, collaborate cross functionally to enroll them and ensure a positive experience, providing essential feedback to the product team

• Partner with product teams to share insights from your work with creators, advocating for their feedback and needs, and influencing go-to-market strategies that affect your portfolio

What you will have the chance to learn:

• Problem solving the complex needs and growth opportunities of high-earning creators

• Refine your relationship building skills in navigating the multi-pronged creative businesses and team members of the creators in your portfolio

• Expertise around the drivers of building an engaged fan base and converting them to paying members

• How to support a product-first company in building tools with creators

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They're the reason we're here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don't quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.