Part-Time Temporary SMS Network Operations Specialist

We are a leading cybersecurity company with multiple offices (San Francisco and Redwood City, CA; Herndon, VA; and Washington, D.C.) working to fundamentally disrupt the way organizations deliver and access the web, as well as conduct digital investigations. The world's most at-risk organizations rely on Authentic8 to completely eliminate the risk of using the web. More than 700 government agencies and commercial enterprises trust Authentic8's 100% cloud-native, Silo Web Isolation Platform to protect their most at-risk data and missions. Silo is designed ground-up with zero-trust principles, delivered via globally-scaled infrastructure, and configurable to solve a wide range of security challenges. Our flagship product, Silo for Research, is the market-leading solution for conducting secure and anonymous digital investigations and intelligence work across the surface, deep and dark web.

Authentic8 is seeking a skilled Network Operations Specialist to support the day-to-day maintenance and operation of its SMS Inbox services and provide after-hour response to incidents and anomalies related to those services. This role will focus on the management, maintenance, monitoring, and troubleshooting of SMS messaging equipment and all associated networking systems (switches, routers, firewalls). The Network Operations Specialist will report to the company's Cloud Operations Engineering Manager and will work closely with cloud operations engineers to ensure the reliability and performance of Authentic8's platform and services.

This position is a temporary role with a duration of six months. This position is based in Herndon, Virginia.

Responsibilities:

• Responsibilities encompass duties in the following key areas: SMS Inbox Management, Data Center Activities, Administrative Tasks, SIM Management, Support & Troubleshooting, Installation and Configuration of SMS Gateways, Service Monitoring

• Oversee inventory management related to hardware and component capacity for SMS services; this may include updating asset management systems, procuring additional hardware/components, and tracking the assignment and usage of assets

• Monitor and facilitate the availability and reliability of telephony systems, networking equipment, and other hardware used in conjunction with SMS services

• Establish and follow standard operating procedures for the installation, maintenance, and configuration of telephony hardware and assets

• Establish and follow standard operating procedures for the onboarding of new services

• On-call response and potential after-hours (on-site) support

• Participate in service monitoring duties to identify service level indicators, establish associated monitors, and monitor the service to ensure compliance with service level agreements and terms of service

• Issue reports on inventory levels, service status, and notable activity related to the service

Requirements:

• Previous experience in network operations or telecommunications, preferably in a data center environment.

• Knowledge of telephony systems, network hardware, and infrastructure components such as routers, switches, and servers.

• Experience with installation and maintenance, especially related to network or telecommunications systems

• Strong troubleshooting skills and the ability to resolve technical issues effectively

• Experience with network and system monitoring

• Ability to perform on-call duties and respond to alerts outside of normal business hours; must have a valid driver's license and be willing to travel to the job site (Herndon, VA) as needed.

• Attention to detail and ability to follow instructions and procedures accurately

• Ability to undergo and pass a stringent background check

• U.S citizenship required

Strongly Desired:

• Technical certification or degree in telecommunications or networking is preferred

• Experience with with telephony systems used to facilitate SMS/text services is highly desired

Salary:

• $50.00/hour - This is a part-time position of 20 hours a week. On call will be paid at time and a half.

Authentic8 Core Values & Principles:

Integrity: We apply our best efforts. We are honest with and accountable to others.

Mission-Focused: We clearly define and communicate our goals and do not stray in the pursuit of our objective.

Respect: We value and respect the ideas and experience our diverse backgrounds bring us. Positive consideration of differing viewpoints makes us stronger.

We are collaborative: We recognize the best work is the product of teams. We must each be reliable and expect to rely on others.

We are transparent: By operating with common information and understanding we ensure that we are aligned.

We find innovative solutions: We seek innovative solutions not as a buzzword but as a means to solve difficult problems with zeal, efficiency and quality.

We take ownership: We are responsible for our actions, our reputation and our business.

Authentic8 offers competitive benefits, including medical, dental and vision, flexible PTO, a 401k program and stock options.

It is the policy of Authentic8 to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.