Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment, which include the duties and responsibilities described herein.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
Process deposits, withdrawals, transfers and loan payment transactions for customers.
Process miscellaneous transactions (bonds, municipal coupons, traveler's checks, money orders, etc.)
Identify cross selling opportunities and refer customers/prospects to the appropriate platform employee or LOB rep eg Mortgage, IFS, etc
Promote bank products and services to further enhance customer relationships.
Assist in daily balancing and processing of ATM, including the processing of all entries.
Assist in the verification of deposits in the night and lobby depository.
Assist with the dual control vault responsibilities.
Participate in meetings that include information on sales, products, customer service and operational processes.
Performs all other duties as assigned.