Part Time Teller, Worcester, MA

Santander Bank Worcester , MA 01601

Posted 2 weeks ago

Part Time Teller, Worcester, MA-1901382

Description

As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Representative, Teller processes face-to-face Customer transactions for a variety of routine financial transactions.

Responsibilities

  • Adheres to safe deposit box procedures/ operations and guidelines

  • Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions

  • Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services

  • Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced

  • Personnel

  • Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals

  • Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations

Qualifications

  • Bachelor's Degree, or equivalent work experience;

  • 0-3 years; Cash Handling experience in a Retail or Banking environment

  • Ability to adhere to policies, procedures, and instructions of management

  • Ability to effectively ask questions and identify needs to enhance the customer relationship

  • Detail oriented with the ability to function in a fast-paced and changing environment

  • General Math skills

  • Superior customer service skills

  • Minimal physical effort such as sitting, standing, and walking

  • Actively seeks information to understand customer needs

  • Communicates clearly and precisely

  • Listens carefully and asks questions to clarify understanding

  • Displays a can-do attitude and willingness to learn

  • Proactively clarifies one's tasks and responsibilities

  • Has basic understanding of organization's flagship products and services

  • Can identify the risk return of products and services

  • Learns about and diligently follows established risk management policies, processes and procedures

  • Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change

  • Works effectively in team settings

  • Shows appreciation for others' help and lends a hand when needed to complete shared tasks

  • This is a Part Time position and the hours per week will generally be between 20 and 29 hours per week. The Recruiter for this position will be able to discuss the specifics of the schedule requirements and hours for the position. This is a non-exempt position eligible for overtime compensation calculated at 1.5 times your regular rate of pay for any hours worked over 40 hours per week, subject to all Santander policies and approvals regarding overtime

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job:Customer Service

Primary Location:Massachusetts-Worcester-655 Park Avenue

  • 00395 - Park Avenue

  • Branch

Organization:Consumer & Business Banking (1001)

Schedule:Part-time

Job Posting:Mar 5, 2019, 4:16:31 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Universal Operations Specialist Greater Worcester Area Worcester MA

Santander Bank

Posted 4 days ago

VIEW JOBS 3/19/2019 12:00:00 AM 2019-06-17T00:00 Universal Operations Specialist, Greater Worcester Area, Worcester, MA-1901647 Description As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Senior Specialist, Universal Banking Operations performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. In addition, s/he identifies customer needs and refers financial products and services. The incumbent plays a vital role in delivering a quality customer experience, by working directly with the branch sales team to create an environment that demonstrates core behaviors that enhance and grow the branch. S/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers. Responsibilities * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies * Completes branch currency ordering, and maintain negotiable inventory * Effectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal Santander departments * Functions as the ATM Custodian, to include balancing * Functions as the Vault Custodian * Markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events * Participates in telemarketing and other banking center calling and marketing initiatives * Performs sporadic cash counts for ATM and Service Associates * Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc. while seeking opportunities * to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships * Researches and resolves account problems in conjunction with branch management * Utilizes sales techniques to uncover customer needs and match to the organization's products and services; sells a full range of consumer and business products/services such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives * This is a float position for the Greater Worcester area based in Worcester, MA Qualifications * H.S. Diploma, or equivalent work experience; * 3-5 years; Experience in customer service, sales, call center and/or cash-handling along with branch operations experience * Ability to function in a team environment * Ability to interact with customers, partners, vendors and team members in a professional and personable manner * Ability to maintain and balance a cash drawer * Ability, motivation and preference to succeed in a goal-driven environment * Basic knowledge of small business, mortgages, and lending services a plus * Basic understanding of personal finances and concept of budgeting * Comfortable making outreach calls to consumer or business customers and/or prospect * Comfortable with technology & i.e. smartphones, ipads, online banking, remote deposit capture, ATM deposits, etc * Decision-maker with well-developed interpersonal skills * Detail oriented and ability to follow established policies and procedures * Excellent verbal and written communication skills * Good organizational skills * Passion for customer service and helping people * Self-motivated with a demonstrated aptitude and desire for sales achievement * Strong commitment to personal growth, learning and success * Superior customer relationship building skills * Minimal physical effort such as sitting, standing, and walking * Addresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriately * Makes extra effort to satisfy customer's needs and meet commitments * Assesses problem situations and initiates effective interventions that result in customer satisfaction * Takes time to develop and maintain relationships with customers * Builds and maintains one's network of contacts and resources and knows who to involve in problem resolution * Communicates in a timely and straightforward manner * Probes for additional information, clarifies assumptions and confirms agreed-upon actions * Keeps everyone involved informed about progress and issues * Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members * Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands * Understands rationale for change and adjusts schedules and tasks to make things work * Anticipates and plans for changes in work schedules and assignments * Understands the relevant products and services and the markets in which they are sold and their risk return to the organization * Can identify and speak to major operational issues across the organization At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Job:Retail Operations Primary Location:Massachusetts-Worcester-446 Main Street - 00397 - Main Street-Branch - Branch Organization:Consumer & Business Banking (1001) Schedule:Full-time Job Posting:Mar 18, 2019, 6:44:13 PM AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO Santander Bank Worcester MA

Part Time Teller, Worcester, MA

Santander Bank