Part Time Teller - West Chester, PA

Keybank National Association West Chester , PA 19388

Posted 2 weeks ago

Location:

1197 Wilmington Pike - West Chester, Pennsylvania 19382

ABOUT THE JOB (JOB BRIEF):

At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.

As a Teller, you will report to the Branch Manager or to the Experience Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.

ESSENTIAL JOB FUNCTIONS:

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include:

Primary Teller Functions

  • Accept and accurately process all financial service transactions

  • Maintain responsibility for cash drawer and follow proper balancing procedures

  • Act as a resource to identify and resolve client servicing issues

  • Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Build Client Rapport

  • Provide excellent client service to all KeyBank clients

  • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner

  • Ensure a confident tone that reassures the client we will follow up with resolution

  • Greet and welcome every client as they enter the branch; acknowledge by name, if known

  • Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools

  • Participate in client appreciation events

  • Address client issues or concerns; engage branch management when needed to provide full solutions for clients

  • Help create and establish a business relationship between the Banker and the client

  • Coordinate time between Banker and client for business meetings as necessary

  • Engage the Lead Teller and or Banker when faced with complex client account issues

  • Answer the phone within the Branch professionally, promptly, and pleasantly

  • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs

Risk Management

  • Ensure compliance with security and audit procedures

  • Adhere to all applicable policies and procedures

Additional Responsibilities

  • Participate in morning huddles and end of day debriefs

  • Understand goals and objectives for the branch

  • Review and maintain knowledge of product guides, fees and policies to stay current on offerings

  • Provide answers and assistance for client questions/concerns, utilizing resources within the branch

REQUIRED QUALIFICATIONS:

Teller

  • High School Diploma, GED or equivalent business experience

  • 6 months experience in a client service facing role

  • Prefer cash handling experience

  • Excellent communication and interpersonal skills

  • General understanding of PC with Windows based applications and calculator

  • Ability to work branch hours to include weekends and occasional evenings

  • Physical Requirements:Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Float Teller

  • In addition to all Teller requirements, the Float Teller must have the ability to work at multiple branch locations

  • Must have access to reliable transportation to facilitate working in multiple branches

  • Must have schedule flexibility

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Relationship Banker (Network Expansion) West Chester High St West Chester PA

Jpmorgan Chase & Co.

Posted 6 days ago

VIEW JOBS 6/30/2022 12:00:00 AM 2022-09-28T00:00 Do you have a passion for helping customers, building relationships, and delivering extraordinary customer service? We're looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers. You'll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You'll contribute to the success of the branch by: * Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations * Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week * Partnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs * Adhering to policies, procedures, and regulatory banking requirements Requirements * Deliver exceptional customer experience by acting with a customer-first attitude * Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships * Exude confidence with clients when sharing product knowledge and solutions * Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs * Strong desire and ability to influence, educate, and connect customers to technology * Possess drive, initiative, and knowledge to provide financial options for customers using a consultative approach * Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together * Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training * Professional, thorough, and organized with strong follow-up skills * Engage and partner with team members and other lines of business to offer most appropriate products Qualifications * At least one year experience in: * Retail banking sales, or * Financial services sales, or * Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results * College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required * Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire * Ability to work branch hours, including weekends and some evenings * Compliance with Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx Jpmorgan Chase & Co. West Chester PA

Part Time Teller - West Chester, PA

Keybank National Association