Powerpro Equipment Palmyra , PA 17078
Posted 2 weeks ago
Part-time Service Technician
Available at Palmyra, PA
Apply Now
Do you enjoy servicing Outdoor Power Equipment and Compact Tractors? We are actively hiring a PART-TIME Service Technician for our Palmyra, PA store now!
PowerPro Equipment is an Outdoor Power Equipment Dealership with 10 locations, representing fantastic equipment
20 - 25 hours per week
Primary Purpose
Responsible for the maintenance, diagnosis, repair, and transportation of Power Equipment owned and operated by PowerPro and PowerPro Customers as well as scheduling services.
Model and communicate The PowerPro Advantage to Customers and Team
Provide excellent customer service to current and prospective customers
Position Responsibilities
General Duties:
Repair and maintain Mahindra, Hustler, ExMark, Spartan, Ventrac, Stihl, and related Outdoor Power and Turf Equipment
Diagnose and troubleshoot engine, hydraulic, electrical, LP, and mechanical problems
Timely pickup and deliveries of both sold equipment and service equipment
Schedule services including cost estimates (when necessary)
Clearly explain (if called upon) to the customer's satisfaction the diagnosis and repair of the machine in question
Continually seek both technical and product training when available
Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
Treat management and other employees with respect and contribute to building a positive team spirit
Follow instructions and promptly respond to management direction
Work with integrity, always upholding company values.
Perform related responsibilities/accountabilities as required or directed
Assist customers when necessary
Daily Duties:
Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis
Maintain an orderly and clean work area and assist with cleanliness in shop
Establish and maintain a positive working relationship with employees, vendors, and customers
Respond promptly to customer needs and manage difficult customer situations
Completely fill out and turn in all work orders
Weekly Duties:
Study and review all relevant product repair updates
Inspect, clean, and maintain all equipment used
Report to the shop supervisor any hazards or faulty equipment
Meet with supervisor to discuss the weekly repair trends, comebacks, and service problems
Position Requirements:
Qualifications:
Strong mechanical and technical aptitude.
Minimum 1 year(s) of Power Equipment service experience preferred.
Ability to understand and provide for the customer needs.
Positive attitude, exuding courtesy and helpfulness.
Organized and detail oriented, ability to set priorities and meet deadlines.
Must be able to lift up to 70 pounds and work in all kinds of weather.
Skills
Strong written and verbal communication skills
Strong customer focus, both internal and external
Self-motivated achiever
Education and Experience
High School Diploma required
Technical Degree Preferred
Demonstrated on-the-job experience
Powerpro Equipment