This position provides exceptional customer service to internal and external customers. This position performs activities that promote the sale of all fuel products and appliances in addition to providing professional service and installation. This position is responsible for helping Blue Ridge Energy achieve its goals and objectives.
To perform this job successfully, an individual must be able to fulfill each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1.Provides customers with outstanding personal touch service.
2.Performs residential and commercial deliveries of propane and any other fuel products sold by company.
3.Performs billing procedures in accordance with established policies and procedures using company's existing software and technology.
4.Performs preventative maintenance on delivery vehicles (i.e. checks oil and other fluid levels on a routine basis).
5.Performs pre-trip and post-trip inspections of the delivery vehicles in accordance with established company, state, and national guidelines, policies, regulations, and laws.
6.Performs verifications on the accuracy of customer information (i.e. tank size, product type, serial number, etc.).
7.Responds to out-of-product or service calls on a 24/7 basis and performs on-call duties as routinely assigned.
8.Performs safety checks on company and customer equipment, through visual examination before dispensing fuel products.
9.Performs daily inspections of bulk storage loading facilities and reports any malfunctions or damages to supervisor.
10. Performs pump-outs or pump-overs of product on an as-needed basis.
11. Accepts payments for products and services performed along his/her assigned routes.
12. Develops additional new business to fill in routes and works diligently to retain the company's customers.
13. Acts as a customer advocate by passing along customer suggestions to his/her supervisor/manager for consideration.
14. Performs installations of product tanks and equipment or other service requests as needed.
15. Participates in safety meetings, safety training, and all safety activities as required by company. Abides by all safety requirements and policies set forth by company and/or any governmental agency (city, county, or state) with oversight authority.
16. May purchase items within the purchasing policy of Blue Ridge Energy, LLC.
Education: High school diploma or equivalent required in order to have a level of reasoning necessary to perform the record keeping and situation analysis required of the position. Must successfully complete the Certified Employee Training Program classes and any other classes or training deemed necessary by company.
Job Knowledge and Skills:
One year (1) hands-on propane and oil delivery experience preferred.
Must be able to keep accurate written records and write legibly. Must be capable of using computers and related technology. Must be able to orally communicate with customers on a one-on-one basis.
Should be familiar with the market area geography where he/she is working. Must be customer-focused, personable, and energetic. Must have a minimum of one (1) year "hands-on" experience.
Must successfully complete defensive driving and other required driver safety courses. Forklift truck operator certified preferred. Experience in the operation and use of a knuckleboom/crane preferred.
Normal Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday. Hours may vary due to workload, deadline, training, emergencies, etc.
Flexible hours may be required. Must be available for 24/7 on-call delivery.
Driver's License Requirement: Operates company vehicle as job requirement.
A current, valid NC Class B commercial driver's license (CDL) is required with Hazmat, air brake, tank endorsements. Must have safe driving record (seven years). Must pass, on a continuing basis, all required drug screens/tests. Must have current D.O.T. physical exam (continuously).
Overtime Status: This position is subject to the overtime requirements of the Fair Labor Standards Act, as amended.
Non-Discrimination: This position shall be filled on the basis of qualifications and ability to perform essential job functions, and without regard to race, religion, color, sex, age, national origin, or disability.
EEO Classification: Operatives (3-4-7-8-9)
Physical Activity Requirements (Type): A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q.
Physical Demands Requirements (Degree): E
Visual Acuity Requirements:
Working Condition Requirements:
C, D, H, I, J, E
Must live in the service area of work center where employed, or within a 30-minute drive of the work center office.
On-call Requirement: Performance of on-call duty and timely response to any service or delivery need, both routine and major, is required.
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Blue Ridge Energy