Part Time Sales & Service Representative, +20 Hours Per Week

Univest Souderton , PA 18964

Posted 2 months ago

Overview

INCLUDES SIGN ON BONUS

Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also be responsible for serving the bank's customers from the teller line by completing a variety of financial transactions following technical and operational guidelines. Time spent in various aspects of this role will vary depending upon Financial Center needs.

This position will float among the North Group's Financial Centers, which include: Bethlehem, East Greenville, Franconia, Hamilton Crossings, Hilltown, Lahaska, Milford, and Souderton. Mileage reimbursement is inlcuded.

(Minimum standard 60% service, 40% sales)

Responsibilities

BRANCH HOURS:

  • Monday-Wednesday: 8 am
  • 4 pm
  • Thursday: 8 am
  • 5 pm
  • Friday: 8 am
  • 6 pm
  • Saturday: 9 am
  • 1 pm (2-3 per month are required)

POSITION INCLUDES:

  • Provide friendly, courteous, professional customer service

  • Perform all teller and platform transactions promptly, efficiently, and accurately

  • Adhere to all procedures including operational and corporate customer service guidelines

  • Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.

  • Identify customer needs and cross sell opportunities to develop new business

  • Engage in outbound calling to customers

  • Develop knowledge and understanding of Univest Products and Services

  • Leverage bank promotions

  • Adhere to outlined sales flow

  • Learn and become proficient in daily operational procedures

  • Actively participate in branch activities, development and training programs

  • Complete notary training if position is designated as notary for branch

  • Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct

  • Perform additional duties as required

PHYSICAL DEMANDS:

The physical demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

  • Frequent sitting, standing and walking.

  • Frequent operation and use of computer.

  • Ability to regularly lift up to 75 pounds and maneuver technical supplies

  • Frequent stooping, bending, crouching, reaching or crawling.

  • Position requires manual dexterity and the ability to use hands/fingers, touch and feel.

  • Must be able to talk, see, hear and write.

  • Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus.

COGNITIVE DEMANDS:

The cognitive demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

  • Position requires adequate judgement, decision making, reasoning, and comprehension and stress control.

  • Incumbent must have the ability to efficiently problem solve and assess technical issues/tasks.

  • Must be able to understand and follow basic instructions and guidelines, complete routine paperwork, as well as prioritize work schedule.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a typical office environment and may include transporting supplies and services to different offices. Employees will encounter average indoor conditions and noise. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

Qualifications

QUALIFICATIONS:

  • High school diploma/GED or equivalency

  • Attention to detail and ability to prioritize

  • Experience in Retail Sales or Telemarketing with proven sales results

  • Strong written/verbal/organizational skills

  • Previous experience with MS Office Suite

  • Neat, professional appearance following established guidelines for appropriate dress

  • Successful completion of the following programs within 12 months of hire:

  • SSR training and certification

  • Consumer Loans training and certification

  • Teller training and certification

  • Univest University's "Pre-Supervisor" Certificate Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Citizens Teller Part Time

Citizens Financial Group, Inc.

Posted 6 months ago

VIEW JOBS 5/10/2021 12:00:00 AM 2021-08-08T00:00 Req Number211771 Category Citizens Teller, Sales Full/Part Time P Shift 1st Shift Description We're always looking for people who enjoy meeting new people or strengthening existing relationships...Sometimes we have immediate openings, sometimes we don't. However, if you have an energetic attitude and an ability to listen intently, then you should apply for this role. Transactions aren't at the heart of banking - relationships are. That's why we're not looking for just any teller. We're looking for Citizens Tellers. What sets these colleagues apart? You look customers in the eye and greet them in the branch lobby with a smile - just like you would a friend or a neighbor. Whether you're processing transactions or collaborating with your branch team to meet a customer's needs, you provide a memorable, meaningful experience to every customer, every day. Are you a great listener? Do you enjoy meeting new people or strengthening existing relationships? If so, you're Made Ready to be a Citizens Teller. It takes an energetic attitude, an ability to listen intently and a desire to get to know your customers - who they are, what they need, which ones want to get in and out quickly vs. those who want to catch up. Using your knowledge of our award-winning mobile app and online banking options, you'll simplify banking for your customers. You will confidently cash checks, process withdrawals and deposits. You pride yourself in giving every customer the level of care they deserve, including referring them to the right banker who can handle more complex requests. A Day in the Life of a Citizens Teller * Be the face of Citizens; be professional, friendly and helpful with every interaction * Welcome customers when they walk into the branch * Talk with customers in the lobby - and the teller line - to understand the purpose of their visit * Make customers feel cared for while you process transactions * Introduce customers to new, more efficiently ways of banking like mobile, online and ATMs * Build relationships with customers so you can anticipate their financial needs * Introduce customers to a banker when more complex requests arise * Comply with all financial policies and procedures, state and local laws and regulations * Take advantage of training and coaching to grow into a Citizens Banker or another exciting role * Bring your positive energy and confidence to Citizens and its customers every day What can we offer you? * Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. * Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you * Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities * Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you * Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers. Qualifications What qualifications are we looking for? * High School degree or GED required * Minimum of 1 year cash handling experience in a retail or banking environment * Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers * Strong listening and communication skills * Ability to effectively ask questions and identify needs to enhance the customer relationship * Commitment to build relationships through in-person customer interactions * Ability to problem solve and provide solutions to customer issues * Comfortable with using digital technology to support the delivery of business goals * Ability to build strong relationships with teammates, business partners and specialists through collaboration * Energetic, detail-oriented and ability to multitask effectively * Ability to work branch hours, which can include weekends and evenings Hours and Work Schedule Hours per Week: 20 Work Schedule: Varies with branch needs and may include weekends and evenings Be a great Citizen. Join us today. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent's reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Note: The application system is not compatible with all operating systems and devices. If you experience technical difficulties, please click on the Help link. Share * Facebook * Twitter * LinkedIn * Email Join our Talent Community Sign up below to receive job alerts, our monthly newsletter and advice from our recruiters straight to your inbox. Email Address Interested InChoose a job category you are interested in, such as Marketing or Technology. Select the location you'd like to receive alerts for. Finally, click "Add" to create your job alert. You can sign up for as many job alerts as you would like! Job CategorySelect a Job CategoryAdministrationAgile TransformationArchitecture & StrategyAuditBranch ManagerBranch PositionsBusiness BankingBusiness Banking ReferralsBusiness Banking Relationship Manager IBusiness Banking Relationship Manager IICitizens BankerCitizens TellerCommercial BankingCommunicationsComplianceConsumer BankingCorporateCorporate BankingCorporate SecurityCustomer ServiceCyber SecurityData Science & EngineeringDigital TechnologyEarly CareersFinance and AccountingFinancial AdvisorHome EquityHome Lending OperationsHome Mortgage RetailHome Mortgage Wholesale Lending DivisionHuman ResourcesInfrastructureInternshipsInvestmentITJanitorialLendingManagementMarketing Mortgage Loan OfficerOperationsPremier AdvisorProduct SupportProperty ServicesRemoteRetail BankingRisk ManagementSalesSoftware Engineering & CloudSupply ChainTechnologyTreasuryUnderwriters Location Citizens Financial Group, Inc. Souderton PA

Part Time Sales & Service Representative, +20 Hours Per Week

Univest