Part Time Sales & Service Representative, +20 Hours Per Week

Univest Souderton , PA 18964

Posted 2 weeks ago

Overview

INCLUDES SIGN ON BONUS

Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also be responsible for serving the bank's customers from the teller line by completing a variety of financial transactions following technical and operational guidelines. Time spent in various aspects of this role will vary depending upon Financial Center needs.

This position will float among the North Group's Financial Centers, which include: Bethlehem, East Greenville, Franconia, Hamilton Crossings, Hilltown, Lahaska, Milford, and Souderton. Mileage reimbursement is inlcuded.

(Minimum standard 60% service, 40% sales)

Responsibilities

BRANCH HOURS:

  • Monday-Wednesday: 8 am
  • 4 pm
  • Thursday: 8 am
  • 5 pm
  • Friday: 8 am
  • 6 pm
  • Saturday: 9 am
  • 1 pm (2-3 per month are required)

POSITION INCLUDES:

  • Provide friendly, courteous, professional customer service

  • Perform all teller and platform transactions promptly, efficiently, and accurately

  • Adhere to all procedures including operational and corporate customer service guidelines

  • Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.

  • Identify customer needs and cross sell opportunities to develop new business

  • Engage in outbound calling to customers

  • Develop knowledge and understanding of Univest Products and Services

  • Leverage bank promotions

  • Adhere to outlined sales flow

  • Learn and become proficient in daily operational procedures

  • Actively participate in branch activities, development and training programs

  • Complete notary training if position is designated as notary for branch

  • Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct

  • Perform additional duties as required

PHYSICAL DEMANDS:

The physical demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

  • Frequent sitting, standing and walking.

  • Frequent operation and use of computer.

  • Ability to regularly lift up to 75 pounds and maneuver technical supplies

  • Frequent stooping, bending, crouching, reaching or crawling.

  • Position requires manual dexterity and the ability to use hands/fingers, touch and feel.

  • Must be able to talk, see, hear and write.

  • Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus.

COGNITIVE DEMANDS:

The cognitive demands described below must be met by an associate to successfully perform the essential functions of this job. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

  • Position requires adequate judgement, decision making, reasoning, and comprehension and stress control.

  • Incumbent must have the ability to efficiently problem solve and assess technical issues/tasks.

  • Must be able to understand and follow basic instructions and guidelines, complete routine paperwork, as well as prioritize work schedule.

WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a typical office environment and may include transporting supplies and services to different offices. Employees will encounter average indoor conditions and noise. Accommodations will be made as necessary to enable individuals with disabilities to perform essential functions.

Qualifications

QUALIFICATIONS:

  • High school diploma/GED or equivalency

  • Attention to detail and ability to prioritize

  • Experience in Retail Sales or Telemarketing with proven sales results

  • Strong written/verbal/organizational skills

  • Previous experience with MS Office Suite

  • Neat, professional appearance following established guidelines for appropriate dress

  • Successful completion of the following programs within 12 months of hire:

  • SSR training and certification

  • Consumer Loans training and certification

  • Teller training and certification

  • Univest University's "Pre-Supervisor" Certificate Program

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Manager II (Store 7204)

Advance Auto Parts

Posted 5 months ago

VIEW JOBS 9/5/2021 12:00:00 AM 2021-12-04T00:00 Career Description Job Description What is a General Manager? A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business. The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards. Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business. Primary Responsibilities * Achieve overall store sales goals and service objectives * Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans * Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members * Ensure execution of all inventory and operational standards * Coach all Team Members to deliver on Customer expectations (DIY and Professional) * Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Ability to lead change management * Embrace diversity and foster a respectful environment for both Customers and Team Members Secondary Responsibilities * Provide DIY service including battery installation, testing, wiper install, etc. * Assist District/Region in other functions upon request Success Factors * Friendly communication * Ability to locate and stock parts * Safety knowledge and skills * Ability to become ASE P2 certified or ASE ready equivalent * Ability to execute and train project and product quality recommendations * Advanced parts lookup and sourcing * Ability to source from numerous places including special order, FDO, second source, etc. * Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services * Ability to execute and train inventory systems and store equipment * Ability to execute and train POS and Parts lookup systems * Ability to review and analyze P&L statement * Ability to recruit, select, hire and develop quality Team Members * Ability to build and grow relationships with Professional Customers Essential Job Skills Necessary for Success as a General Manager * Working knowledge of automotive systems preferred * Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management * Use Microsoft software effectively (Word, Excel required; PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Hold others accountable, inspect work quality and give feedback in a way that is inspiring * Ability to work an assortment of days, evenings and weekends as needed * Prior Experience that Sets a General Manager up for Success * 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment * Successful experience managing profitability; proven financial and business acumen Education * High school diploma or general education degree (GED), Bachelor's degree in business or a related area preferred. Certificates, Licenses, Registrations * Must have a valid driver's license * ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. AAPRTL Advance Auto Parts Souderton PA

Part Time Sales & Service Representative, +20 Hours Per Week

Univest