Part-Time Sales Lead - White House Black Market

Chico's Fas, Inc. Danbury , CT 06811

Posted 2 months ago

Part-time Sales Lead - White House Black Market

Job Ref#: 850

Brand: White House Black Market

Category: Retail Sales Associate

Job Type: Part-time

Location:

Danbury Fair Mall, Danbury, CT

Employment Type: Part-time

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Drive for Results

  • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.

  • Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.

  • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.

  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

  • Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.

  • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.

  • Trains, coaches and assists with locate fulfillment and selling.

Build High Performing Teams

  • Motivates and inspires store team, promoting a shared vision while modeling core values.

  • Promotes an inclusive, collaborative approach to problem solving.

  • Communicates with store teams and Store Management to effectively lead positive change.

  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

Customer Experience

  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

  • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

  • Builds and maintains a solid customer following through clienteling and wardrobing.

  • Ensures prompt resolution of customer concerns.

  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.

  • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

Talent

  • Supports, implements, and provides follow-up for all training programs, seminars, etc.

  • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.

  • Ensures that Store Team adheres to all employment practices and policies.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

  • High school diploma or equivalent

  • 1+ year retail or sales management experience preferred

  • Must be 18 years of age or older

  • Excellent communication, verbal and written skills

  • Excellent customer service skills

  • Able to learn or adapt to technology provided by the company

  • Knowledge of administrative aspects of store operations

  • Strong organizational skills and ability to multi-task in a fast-paced environment

  • Able to communicate with customers

  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

  • Constant Walking/Standing- 67-100% of 8-hour shift

  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

  • Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

3119 Danbury Fair Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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VIEW JOBS 1/19/2021 12:00:00 AM 2021-04-19T00:00 Part-time Sales Associate - White House Black Market Job Ref#: 952 Brand: White House Black Market Category: Retail Sales Associate Job Type: Part-time Location: Danbury Fair Mall, Danbury, CT Employment Type: Part-time Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONAL RESPONSIBILITIES: Drive for Results * Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. * Maintains knowledge of current sales and promotions; maintains pricing and visual standards. * Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. * Participates in visual directives including monthly store sets and zone maintenance. Customer Experience * Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. * Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. * Reinforces buying decisions at the checkout and achieves add on goals including gift card sales. * Signs up clients for reward program. * Builds and maintains a solid customer following through clienteling and wardrobing. * Knows current product fit and style assortment offerings in store and on line. * Maintains consistent client communication through utilization of customer book. Operational Excellence * Supports replenishment activities that keep the store full and abundant. * Assists with locate fulfillment. * Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed. * Assist with boutique cleanliness and organization Teamwork and Growth * Promotes an inclusive, collaborative approach to problem solving. * Seeks personal developmental opportunities and readily solicits feedback. Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. QUALIFICATIONS: * High School diploma or equivalent * Retail or sales experience preferred * Must be 18 years of age or older * Excellent communication skills * Excellent customer service skills * Able to learn or adapt to technology provided by the company * Strong organizational skills and ability to multi-task in a fast-paced environment * Able to communicate with customers, Associates, and Management * Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required PHYSICAL REQUIREMENTS: * Constant Walking/Standing- 67-100% of 8-hour shift * Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift * Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 3119 Danbury Fair Mall Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. Apply Now Chico's Fas, Inc. Danbury CT

Part-Time Sales Lead - White House Black Market

Chico's Fas, Inc.