Part Time Sales Lead

Build-A-Bear Workshop Springfield , PA 19064

Posted 2 months ago

The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Leader on Duty on designated shifts. During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First behaviors, and enhancing the Guest's experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement. When not designated as the Leader on Duty, Sales Leads will perform the role of a Bear Builder.

Responsibilities When Designated as the Leader on Duty:

  • Leads a team of associates to consistently model the Experience First standards and behaviors

  • Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards

  • Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards

  • Delegates to associate team effectively

  • Maintains a positive and motivational style in all communication and actions to promote productivity and ownership

  • Drives associate engagement by recognizing and rewarding employees for outstanding performance

  • Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program

  • Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures

  • Adheres to and enforces all BABW store security and cash management policies and procedures

  • Ensures store is always Grand Opening ready by following opening and closing procedures

  • Operates and maintains all IT systems in accordance with policies and procedures

  • Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company's guidelines

  • Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws.

  • Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues

Responsibilities as a Bear Builder:

  • Uses the Make Behaviors and Experience First station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages

  • Invites potential Guests to come in and learn about our store

  • Promptly welcomes and greets all Guests with a smile

  • Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those "just looking" into a sale

  • Informs Guests of all current promotions and points out our newest product

  • Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend

  • Contributes to total store results by recommending items to maximize sales and enhance the Guest's experience

  • Insures Guests are aware that we offer parties for all ages and all occasions

  • Supports our company party commitments by delivering a great party experience

  • Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives

  • Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop

  • Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security

  • All other tasks as may be assigned by store management


  • Ideal candidate is a BABW associate with a minimum of one + years of experience providing exceptional Guest service in the workshop

  • Available for a flexible schedule that meets the needs of the business

  • Minimum of high school diploma or GED equivalent. College degree a plus

  • Is ambitious and success oriented.

  • Outstanding leadership and selling skills

  • Models personal and professional integrity

  • Excellent interpersonal communications skills, including verbal and written communication

  • Organized and planful; pays attention to details

  • Is flexible and adaptable in a fast paced work environment

  • Fosters a high energy environment and demonstrates an appreciation for children of all ages

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cashier Part Time Job

Bj's Wholesale Club, Inc.

Posted 2 days ago

VIEW JOBS 10/28/2020 12:00:00 AM 2021-01-26T00:00 BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida. While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that's committed to developing great talent. If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ's offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed. CASHIER Job Summary Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments. Provides excellent member service in an efficient and productive manner. Maintains the overall cleanliness of the front-line department. Major Tasks, Responsibilities, and Key Accountabilities * Exhibits clear understanding of all BJ's Membership options, Including the importance of renewals, upgrading to our BJs perks programs. * Offer all appropriate membership products such as membership renewal, EASY renewal option, My BJs Perks programs and awards redemption. * Provides a high level of customer service to Members. Checks Members out in a timely and efficient manner. * Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Packages shopping carts when necessary. * Collects payments via cash, check, or other charge payments from members. * Issues receipts, or change due to Members. * Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons. * Maintains the cleanliness of the frontline area. Assists in general club housekeeping when necessary. * Returns re-sellable merchandise to the sales floor area. * Manages self-checkout and scan and pan lanes. Assists Members with operations and technical difficulties. * Required to meet cashier productivity expectations. * Maintains all club policies and procedures. * Performs other duties as assigned, including working in other departments as needed. Qualifications * Basic math skills preferred. * Prior cashier or sales experience preferred. Environmental Job Conditions * Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. * Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. * Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents. BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law. Nearest Major Market: Philadelphia Bj's Wholesale Club, Inc. Springfield PA

Part Time Sales Lead

Build-A-Bear Workshop